Author's articles

When a Regulatory Body Gets Rigor Mortis
By Jeff Burns · 12 years ago
It sounds like the beginning of a joke, doesn't it? When a regulatory body gets rigor mortis, the Official Opposition comes to life. Ba-doom-ching! But seriously folks, what does happen when a regulatory agency fails, ...
The Many Faces of CRM
By Jeff Burns · 12 years ago
Customer Relationship Management (CRM), in the most simple terms, is how a business interacts with its clients. CRM is a company-wide philosophy of care and if done well, will include any means necessary to keep, ...