Author's articles
Team Building in Business - What is a Team?
By Kate Tammemagi · 14 years ago
The concept of Team is vital to success in Business, and Team Building is part of every Manager’s role. By building high performing Teams an organisation can harness the power of many individuals to achieve ...
What is a Good Customer Focussed Attitude in a Customer Service Person?
By Kate Tammemagi · 14 years ago
We often hear that it is important for any Customer Service person to have the RIGHT attitude. It is important that Customer Service agents do not have a BAD attitude to the Company, the Customer ...
Customer Service - Implementing Customer Service Excellence
By Kate Tammemagi · 14 years ago
Customer Service Excellence is what it takes to bring Customers back to our Company and it is excellent Customer Service that will make them want to buy more of our products or services. Implementing Service ...
Customer Care Training – How to Handle Escalated Calls
By Kate Tammemagi · 14 years ago
Handling an Escalated call is one of the most challenging situations in Customer Care and is one that most people wish they would never have to deal with. However, it is important both to the ...
Telephone Sales Skills – Tips to Improve Your Success with Incoming Calls
By Kate Tammemagi · 14 years ago
Success in Telephone Sales with incoming enquiries is measured in conversion rate. What percentage of incoming calls can I convert to a sale? The higher the percentage, the better the Telephone Sales Person, a skilled ...
Customer Service – Top Telephone Tips and Techniques
By Kate Tammemagi · 14 years ago
Customer Service Excellence is what every organization, large or small, is aiming to achieve. We are now all highly aware that delivering an excellent experience to all of our customers will play a large part ...
Strategic Management of Customer Loyalty
By Kate Tammemagi · 14 years ago
We now know that building Customer Loyalty is key to success in any organization. The philosophy was first articulated by Fredreich Reicheld – who studied the relationship between three factors - customer satisfaction, customer loyalty ...
Writing Effective Business Reports
By Kate Tammemagi · 14 years ago
Writing a really good report can be important to our career, and because of this, it is something we should take very seriously. After all, a written report is a permanent record. It is a ...
Leadership – Inspiring the Team to Achieve Goals
By Kate Tammemagi · 14 years ago
In Business, Leadership is about inspiring followers to achieve Team or Organizational goals. You may be a Team Leader or Manager in a Business, and you may have built the respect of your Team. Your ...