Now that we’re better aware of some of the pitfalls to avoid (read my article "Tele-phony"), let’s discuss how to be an effective professional on the phone. People like to be around people, who are ...

When I ask workshop participants about characteristics of both good and bad leaders, the list never includes issues of intelligence, technical skills, or effective decision-making! Instead, the list is full of people-related traits – good ...

In truth, it’s WHO YOU ARE, rather than what you do or what you know, that persuades someone to buy from you. People will choose to do business with you because they like you, relate ...