Author's articles

Good Boss, Bad Times - Improving Leadership Effectiveness
By David Kent · 14 years ago
Few industries have been spared from these tough economic times. Executives around the world are facing difficult decisions everyday involving lay-offs, pay cuts and managing a workforce that is constantly under threat. A McKinsey Quarterly ...
Developing a Customer Value Proposition
By David Kent · 14 years ago
In today’s challenging market environment, it is imperative to provide the customer with superior value. Providing more for less is what today’s customers expect, if not demand. Companies are aware of the importance of delivering ...