I have been conducting service training courses throughout Thailand in hotels, hospitals, education institutions and retail businesses for many years. Often, I have received questions from management and owners of how to make employees have ...

Our previous articles did focus on hotel owners and investor’s shortcomings, their habits and mistakes. This article I like to focus on the shortcomings of some general managers. A general manager is a leading position ...

As a manager, have you ever reviewed what the service obstacles of your rank and file staff are? Recently, I have been invited by the Office of Tourism Development, Ministry of Tourism and Sports to ...