Author's articles

How Web sites Affect Online Shopping
By Brian Roberts · 15 years ago
Internet shopping is a very fierce environment where only the strong survive. Every day thousands of companies venture online in an attempt to reap the rewards on offer. Sadly, the majority of them will vanish ...
Online Customer Satisfaction
By Brian Roberts · 15 years ago
Customer service has always been a key ingredient of catalogue shopping. Keeping your visitors happy means they will buy from you in the future. Providing a pleasant environment that is easy to use is another ...