Author's articles
Control your Anger & boost your immune system
By Angela Smythe · 14 years ago
Typically people think of their anger as something that gets them into trouble because they say things without thinking or say things they never should have said at all. What most people do not realize ...
Silence speaks more than words
By Angela Smythe · 14 years ago
Movie theatres like us to believe that silence is golden; when it comes to watching a show that just cost £20 for the tickets and another £30 in snacks I do not think that many ...
Leading with Presence
By Angela Smythe · 14 years ago
Leaders are a key element of any successful organisation or business, without effective and engaging leaders in place a company built on people will lack direction and be unable to fulfil their objectives. The trouble ...
Active Listening : Turning Customer Service into customer satisfaction
By Angela Smythe · 14 years ago
Typically, communication skills training is focused around improving our speaking and presentation skills, but improving how we listen to information is just as important. Listening plays a major part in effective communication, how we listen ...
The Challenges of Banking Outsourcing
By Angela Smythe · 14 years ago
Banking has been a very traditional and conservative sector in any country. For ages, generations after generations, have been loyal to a particular bank that their families have been associated with. Whether it is the ...
SAP : An Investment in Business and Staff
By Angela Smythe · 14 years ago
Despite rising in popularity with UK organisations, many companies are unaware of the real benefits of SAP software. ERP systems in general are still viewed by some as confusing, technical structures which have no real ...
Socially Responsible Outsourcing - The Way Ahead !
By Angela Smythe · 14 years ago
There has been a huge furore over outsourcing of business processes in countries like the US and the UK. The western world has been upset over the years as companies have decided to shift their ...