Author's articles
Making What Goes Around Come Around: Improve Constituent Services by Re-using Information Effectively
By Jim Thumma · 13 years ago
"In progress." When it comes to government, we hear those words a lot. It’s no surprise: meeting the needs of a geographically large nation with diverse constituents is challenging. Change and progress require time…and patience. ...
Improve Your Business Health: Efficient Information Recycling Streamlines Costs and Improves Patient Services
By Jim Thumma · 13 years ago
Every healthcare provider and institution is unique. Yet no matter what services you offer or who your constituents are, you and your peer institutions share at least two common goals:
A. Provide the best quality ...
Email and e-Discovery: Tips for Archiving Elusive Digital Content
By Jim Thumma · 13 years ago
Did you ever imagine yourself as a digital curator? No, I’m not talking about a flashy, animated sentry that watches over priceless treasure inside an abandoned (digital) citadel; the curator I’m envisioning doesn’t hail from ...
Look – No Hands! Using BPM and Workflow to Drive Work Efficiently Across the Enterprise
By Jim Thumma · 13 years ago
Do you remember the first time you rode your bike without gripping the handlebar? "Hey—look—no hands!" you probably exclaimed with excitement. If you’re lucky, you ended the trip on your bike, bearing a bright smile ...
BPM Success: Integration is the Key
By Jim Thumma · 13 years ago
Communication is everything. The moment we’re born, the labyrinth of neurons in our brain starts processing and distributing information. Strong neural connections help our brains to expand their function so we can make smart decisions ...
Faster, Cheaper, Better: Recycle Meaningful Information to Deliver Incomparable Student Service
By Jim Thumma · 13 years ago
Humans have hunted from the earliest times. Maybe that’s why we often accept the burdensome quest for information. We’re accustomed to the chase—even fooled into thinking we’re doing something valuable. Yet time lost in pointless ...
Pick Up the Pace in Underwriting, Claims, and More by Re-using Data
By Jim Thumma · 13 years ago
Recycling – reusing an item for the same (or a new) purpose – is vital as society seeks solutions for sustainable living. Yet for insurers, the greatest potential for reusing valuable items in meaningful ways ...
8 Signs of a Lackluster ECM Implementation
By Jim Thumma · 13 years ago
It’s time to take a good hard look at your ECM implementation. Are you getting the returns that you expected when you invested in it? Frankly, a lot of organizations are not. In most cases, ...