Author's articles
Are YOU Ready To Take The Next Step
By Reese Bagwell · 13 years ago
The Evolving Service Delivery Model
The 1980’s saw a movement to centralized back office functions and customer service (call) centers driven by advances in technology, mainly online systems and "800" number dialing. In the 1990’s, ...
Why Outsourcing Is Excellent For The U.S. Economy
By Reese Bagwelll · 13 years ago
CONTRARY TO (SOME) PUBLIC OPINION…
OUTSOURCING IS EXCELLENT FOR THE US ECONOMY
The Academic research of many experts who study the economy and especially the global economy, including, most recently the work of Fritz Foley ...
Offshoring Business Processes: Premier BPO on Successful Implementation, Organization, Operation & Continuous Improvement
By Reese Bagwell · 13 years ago
What is BPO Offshored Outsourcing and what are the issues implementing it?
The difference between managing an office in New York and in Los Angeles versus offshore is the magnitude of the savings, not the ...
Macro Cost Reduction Through Outsourced Services
By Reese Bagwell · 13 years ago
To say that these are troubling economic times is, at best, the quintessential understatement. Today, US Businesses face a national crisis of unprecedented and devastating proportions. The financial debacle created by the fall of major ...