Author's articles

AI Technology Takes Travel Training to the Next Level

By D Edward Levy · 1 day ago

One industry that depends on effective training is the travel industry. High performing front line teams and guest facing positions are crucial to the successful operation of any travel business but traditional training methods and ...

US Small Business Optimism Edges Higher – What’s Your Strategy?

By D Edward Levy · 1 week ago

Even with the backdrop of global economic uncertainty and the ongoing trade war, the Small Business Optimism Index managed to rise 3 points in May suggesting the ‘shock value’ of tariffs may be waning. Conversely, ...

Call Scripting Strategies Elevate Customer Experiences

By D Edward Levy · 2 weeks ago

Contact centers still play a valuable role in the overall customer service equation as consumers still show preference to human interactions when call reasons become more complex. Whether it is an inbound or outbound operation ...

Top AI Tools for Small Business

By D Edward Levy · 3 weeks ago

Artificial Intelligence (AI) has been a major topic of discussion over the last half decade but during the last year, AI has truly become mainstream as almost every industry embraces the technology in some capacity. ...

Online Presence Check In

By D Edward Levy · 4 weeks ago

Mobile device adoption continues to race ahead and when it comes to mobile device usage, a few interesting stats from the World Economic Forum stand in in defining the current state of adoption: 70.7% of ...

Rolling Out AI Technology in Contact Centers

By D Edward Levy · 1 month ago

Artificial Intelligence has gained traction in recent years but has also become one of the more controversial technologies. High levels of engagement and natural language processing abilities have led many to speculate that AI will ...

Training Formats for Small and Midsize Businesses

By D Edward Levy · 1 month ago

The whirlwind that is Trump economics has had adverse effects on small business in the United Stats but the recent Paychex Small Business Employment Watch report painted somewhat of a stable picture as hiring remained ...

What’s Your Business Culture?

By D Edward Levy · 1 month ago

The term culture in the causal sense refers to shared beliefs within a group but is not limited to the sociological field. Culture can easily be defined in the business world and many large companies ...

Driving Performance Starts at the Top

By D Edward Levy · 1 month ago

In 2023, there were over 358 million small and midsize businesses globally which accounted for 90% of all businesses worldwide. SMBs created and provided 50% of all jobs on the planet and are key players ...

Contact Center Agent Empowerment Drives Performance and Productivity

By D Edward Levy · 2 months ago

For many brands, contact centers are still a critical part of the customer service equation. Both inbound customer support and outbound campaign initiatives are key sources of revenue for business and contact center performance has ...

SMBs and Navigating the Trade War

By D Edward Levy · 2 months ago

There has never been a time where business news has literally become the top stories of the day, week and month. Trump’s administration has enacted wild, aggressive, and somewhat archaic, tariff policies in a bid ...

Next Generation Speed and Effectiveness in Travel Training

By D Edward Levy · 2 months ago

Artificial Intelligence based technology has stormed into the mainstream and many industries are adopting the technology to improve efficiencies and drive business. The travel industry, specifically, has seen massive waves of AI adoption in both ...

Improving Performance on the Front End

By D Edward Levy · 2 months ago

The current landscape for small and midsize businesses offers more questions than answers and that uncertainty has translated into another month of declines for NFIB’s Small Business Optimism Index. Ratcheting down to 100.7, February’s index ...