Author's articles
Training Formats for Small and Midsize Businesses
By D Edward Levy · 2 days ago
The whirlwind that is Trump economics has had adverse effects on small business in the United Stats but the recent Paychex Small Business Employment Watch report painted somewhat of a stable picture as hiring remained ...
What’s Your Business Culture?
By D Edward Levy · 1 week ago
The term culture in the causal sense refers to shared beliefs within a group but is not limited to the sociological field. Culture can easily be defined in the business world and many large companies ...
Driving Performance Starts at the Top
By D Edward Levy · 2 weeks ago
In 2023, there were over 358 million small and midsize businesses globally which accounted for 90% of all businesses worldwide. SMBs created and provided 50% of all jobs on the planet and are key players ...
Contact Center Agent Empowerment Drives Performance and Productivity
By D Edward Levy · 3 weeks ago
For many brands, contact centers are still a critical part of the customer service equation. Both inbound customer support and outbound campaign initiatives are key sources of revenue for business and contact center performance has ...
SMBs and Navigating the Trade War
By D Edward Levy · 1 month ago
There has never been a time where business news has literally become the top stories of the day, week and month. Trump’s administration has enacted wild, aggressive, and somewhat archaic, tariff policies in a bid ...
Next Generation Speed and Effectiveness in Travel Training
By D Edward Levy · 1 month ago
Artificial Intelligence based technology has stormed into the mainstream and many industries are adopting the technology to improve efficiencies and drive business. The travel industry, specifically, has seen massive waves of AI adoption in both ...
Improving Performance on the Front End
By D Edward Levy · 1 month ago
The current landscape for small and midsize businesses offers more questions than answers and that uncertainty has translated into another month of declines for NFIB’s Small Business Optimism Index. Ratcheting down to 100.7, February’s index ...
Machine Learning Improves Upon Traditional Training Methods
By D Edward Levy · 1 month ago
Small and midsize businesses depend on entry level positions for day to day operations and these positions usually include manual business specific tasks and customer service type duties. Vacancies and ineffective training can create service ...
Ramping Up the Marketing Machine in the Face of Uncertainty
By D Edward Levy · 1 month ago
Recent economic events have somewhat soured the mood of owners as the NFIB’s Small Business Optimism Index fell to 102.8 from December’s upward tally of 105.1. Trump’s tariff strategy has a direct and negative impact ...
Top 3 Technology Trends for Small Business in 2025
By D Edward Levy · 2 months ago
Small business is the foundation of any modern economic ecosystem and in most markets, the majority of businesses are classified as small. The Small Business Administration indicates that 99.9% of all businesses in the US ...
AI Technology That Drives Small Business
By D Edward Levy · 2 months ago
Artificial Intelligence (AI) has certainly made its mark in the media with the terminology being used more frequently and across different mediums over the last few years. Valuations are also ramping as the AI market ...
More With Less: Focusing on Development
By D Edward Levy · 2 months ago
Small and midsize businesses depend on entry level workers to maintain day to day operations as well as deliver customer service for those businesses that are consumer facing. The pandemic created seismic shifts in the ...
AI Technology Can Deliver Advances in Training Effectiveness
By D Edward Levy · 2 months ago
Small and midsize businesses depend on frontline teams for day to day operations. Businesses that are customer facing have even more reliance on their frontline personnel to deliver critical customer service and other revenue generating ...
Small Business Owner’s Mindset & Merchant Mentality
By D Edward Levy · 3 months ago
Small businesses are considered the engine of any modern economy and in the US alone, small businesses created 55 percent of jobs between 2013 and 2023 (US Bureau of Labor Statistics). Many of these small ...
Social Media Marketing Check Up for Small Business
By D Edward Levy · 3 months ago
Small businesses are essentially the backbone of any modern economic ecosystem and in the US alone, 99% of all businesses are categorized as a ‘small business’. Owning and operating a small business has its own ...
AI Addresses Key Contact Center Challenges
By D Edward Levy · 3 months ago
Contact centers still play a critical role in the customer service chain. A recent Convin survey suggested that 71% of customers still prefer personalized interactions and negative experiences can have far reaching impacts to the ...
Small Business Management Check – In
By D Edward Levy · 3 months ago
In the United States alone, 99% of all businesses are considered small businesses but within the category itself, businesses can range in size. Many small businesses require teams of employees to perform job related tasks ...
Incoming Trump Administration Fuels Small Business Optimism
By D Edward Levy · 4 months ago
Small business plays a crucial role in the ecosystem of any modernized economy. In the US alone, it is estimated that 99% of businesses are considered small businesses and these entities power economic activity in ...
Top New Year Trends for Contact Centers
By D Edward Levy · 4 months ago
Contact centers are at the crossroads of demand and technology. A recent McKinsey survey indicated that call volumes were expected to rise in the past year as more consumers prefer to interact with a human ...
A Complete Suite of Entry Level Training Programs
By D Edward Levy · 4 months ago
Small and midsize businesses depend on their frontline teams for day to day operations and delivering customer service. The business can see short and long term benefits when Individuals in frontline teams have the necessary ...