The world is in a new era of technological advancement where the word "web" no longer pertains to a spider's home; the universe has its counterpart in the form of cyberspace; a mouse does not run under the table all the time, but stays put on a table; RAM can be seen inside a box called CPU aside from running in lush green fields; and wallpaper no longer needs adhesives to stick to the surface it covers.

Having said this, it is evident that things are not how they used to be and that applies to how tasks are finished in offices. Physical presence is now a thing of the past in troubleshooting. Remote desktop software allows borderless computer activity that makes work easier, faster and cheaper. This is perfect for a business that operates more than 10 computers at a time – and all of which need continual checking from the technical support team. For some people, using this kind of software is an excuse for laziness, and is thus one of the things that make technology less than beneficial to mankind. However other people see it, though, it is still practical that businesses use it. But at what price?

Many brands of remote control software can finish a number of tasks in no time. But there are also downsides to this innovation that if not closely monitored, may result to the exact opposite of its advantages – the death of a business. For instance, having your technical problems fixed without lifting a finger is no question very convenient. But what if there is no problem to begin with? Privacy – something which is very important in the workplace - will also be affected. As the one controlling the software can access your computer together with all the files stored in it, any confidential or personal (if the company policies allow you) data can be readily taken from you without your consent. Likewise, using unsecured software in this space can invite hackers to take complete control over your computer. This is why it is crucial to use only remote access with the highest security features.

To allay the fears of many consumers, makers of this software have worked hard on security concerns. Though many brands offer good protection, absolute security is something that cannot be attained. Another problem here is that technical staff should be familiar with this kind of technology to avoid business mishaps. A popular brand offered by Apple Inc. called Apple Remote Desktop for example released several versions within just a short period of time to fix bugs that have been lingering in the old version. Some brands aside from this also released many versions that made using and upgrading the software a tad complicated. Continuous training for the staff is required to maximize software usage.