The web is an incredibly rich resource, but it can also be both a distraction and a danger. From malicious websites ready to deploy viruses and spyware to the dangers of chat rooms, our family, relationships and even entire businesses are under threat.

Monitoring software (which is also know as spy software or remote monitoring software) will record the internet activity, keystrokes, chat room conversations and downloads of your employees or family members. Sometimes the software present the data collected in report format, where others let you view a users screen in real time.

Here are the key features of any monitoring software that you should look out for:

• Type of activities recorded - make sure that the activity you are most interested in can be captured, whether that be email or IM activity or web surfing. If you are looking to protect your children online you will most likely be interested in monitoring Instant Message and social network usage, such as Facebook. With employees it is more likely to be email and website usage.

• Remote monitoring - most titles allow for some kind of remote monitoring, but check that you understand how it works. Some work via FTP, while others provide a web based login. Sometimes you need to install viewing software on the machine you will be using to watch activity. If you are going to use a computer at work, remember that you might not be able to install software and therefore a web based system might be better.

• Stealth mode - track activity without the users knowledge by running silently in the background, disguised as another system process. Also look out for programs that can be deployed in stealth mode remotely by disguising the install file as a common looking file such as Excel spreadsheet or Word document.

• Multiple licences for business - if you are deploying on a small network or in a large business, make sure the software produces reports identifying the machine or user account in question, and that there are bulk discounts for multiple licences.

• Help and support - As with all software, sometimes you will require assistance. Whether it's a lost software key or software failure you should look for a responsive vendor. Comprehensive online help files or an active user forum are a must. Telephone or live-chat support are also recommended.

Some monitoring software has more advanced features that blur the lines into other categories of PC utility. Look out for:

• Counter anti-spyware protection - Anti-spyware programs should try to eliminate monitoring software. Good monitoring programs will protect themselves from being detected and deactivated via regular updates to their protection systems.

• Memory erasers, file locks etc - to protect the information you don't want users to find.

This software should be used responsibly. Consider why you are using it and what you are hoping to find, and whether you really need to know the answer! If you are satisfied you need to use it, find a good comparison site and then check out the top titles using free trial periods to make sure you are happy with your choice.