Visiting the hardware manufacturer’s support site for driver help is very common. But what if we don’t know the make/models of the component?

Here are 4 ways to solve the dilemma.

1. Accessing the System Information Menu

For Windows XP and Windows Vista, the steps to access the System Information menu on a PC are relatively the same. They are:

Click on the Start button→All Programs→Accessories→System Tools→System Information

2. Examining the Set Up menu at boot up time

When you start up your system, usually a message will flash across the bottom of the screen letting you know what to do to enter the system set up menu. Most of the time, you just need to press a function key like F2. In some cases, there is actually a button specially designed for this purpose, such as a blue button on some laptop models.

With this function, you will get the necessary information for identifying the motherboard and BIOS (basic input/output system).

3. Running systems diagnostic tools

DrWatson is a common systems diagnostic tool that is installed on many computers when you buy them. There are other programs too. Whatever the program is, make sure that it is virus free and appropriate for the operating system you are using.

Usually, these programs will provide troubleshooting, better and more understandable information than your operating system.

4. Using information from the make/model/serial number label to locate specific parts on vendor website

Computer manufacturers may have chosen to use several brands of the same component. So, if you are familiar with the component, look the make, model or series information up on a few popular component websites.

This should give you a part or list of parts that could be used on your computer. If you see the same part manufacturer and model number show up in several places, probably that’s the information you are looking for.

Besides, we can also use a right driver update software to get drivers for unknown devices on manufacturer's site

Driver update programs (like Driver Robot) actually download drivers from the device manufacturer’s site, organize them and make the driver needed available for visitors. Therefore, a good driver updater can help you get the correct drivers indirectly but automatically and easily from the manufacturer’s site.