It will not be an exaggeration to say that PC is the most widely used gadget across the globe today. Its feature,size and cost made it handy for individuals to operate without the support of a computer operator.

Highly standardized parts are used to assemble a PC. The most essential components of a PC are CPU,Motherboard,RAM,Graphics Card,Power Supply,Hard Disk Drive,Monitor,Keyboard,Mouse,External Hard Disk Drive,etc. Apart from these components, additional peripherals like Printer and Scanner are also used with a PC.

There are several types of PC available in the market today. The most common types are desktop and laptop computers. Palmtop and tablet PC are the latest additions to the PC categories.

It is practically impossible to find out any application which does not utilize the power of PC. Like other computers, the user can program the PCs to perform an wide range of individual functions. Today, more than 10,000 application programs including word processing programs, spreadsheet programs, database programs, and communication programs are running on PCs. All types of word processing tasks including typing, correction, rearrangement, or deletion of text in letters, memos, reports, and school assignments are performed by word processing programs. Spreadsheet programs are used by users to prepare tables easily. Preparing budgets and financial plans, balancing a chequebook, or keeping track of personal investments are done by Spreadsheets. Database programs are employed to store large amounts of data in an organized manner. Communication programs link a personal computer to other computers. The users can exchange information among themselves through their PCs. News, financial and travel information, and other crucial data can be received from a databank. Using computers is an essential part of modern astronomy. PCs assist observational astronomers in a wide range of ways. PCs guide telescopes, and control devices that measure the radiation information collected by telescopes. PCs could be used to work out designs for new telescopes and to analyze information gathered by telescopes.

The architecture of a PC is very complicated. It consists of many hardware devices like motherboard, graphics card, memory card, keyboard,mouse,display. Apart from that several peripherals are connected to PC like printer, scanner,modem, etc. Along with these hardware, operating system software, several driver software and application software run on a PC. Among these so many hardware and software components, if any part starts malfunctioning, it becomes cumbersome for an user to fix the bug. Here PC support comes in the picture. PC support helps the user resolve the problem in the minimum possible time.

PC Support is must for all PC users including individual,small businessman, entrepreneurs,etc because their most important works get halted. To meet the deadline and to make the delivery PC must be repaired immediately. Or else the user incurs huge loss.

Mainly there are two types of PC Support- on-site support and remote support. In the on-site the support the PC experts attend to the problem at the customer's place. Mostly hardware problem need son-site support. On-site support is costlier and more time consuming that remote support since the physical presence of the engineers is required at the customer's site.

In the remote support the PC problems are resolved through remote login, online instructions through phone or chat. Most of the software problems could be resolved by remote support. It is more economical and less time consuming than on-site support.