Dell has always been ranked among the leading manufacturers of desktops and laptops among other computing gadgets. Dell’s after-market technical support services have also gained popularity in the last few years. In a recent survey conducted by ITIC (Information Technology Intelligence Consulting), Dell technical support services have scored excellent rating along with HP, IBM, and Stratus Technologies.

If we look into the bigger picture, these services that Dell gained excellent rating for were designed for corporate customers and not for the general users. Dell offers limited tech support for Dell systems and preinstalled third-party software, programs, and peripherals. These include OS, antivirus program, Office applications, routers, or printers among others.

To one’s surprise, there has been a gradual decline in Dell’s technical support level since the year 2001. Blame it on Dell’s squarely grown market share, resources, strategy to cut down on cost by switching to low-cost means, or the availability of third-party technical service providers; but it is there.

Even if Dell opts for low-cost resources, it doesn’t mean that you would pay less for Dell technical support services. You will get services at the prices Dell decides to offer. Don’t believe my words? Read the facts to know what tech support costs Dell. When you call a Dell technical agent, it costs Dell around $35-$40 (as per the facts of Gartner Dataquest). If you spend an hour with a senior Dell technician on the phone, the cost may reach more or less $400.

Which company one thinks would be willing to spend so much money just on a single phone call? No one, and if there is any then that company would also find means to either enhance revenue figures or ultimately switch to low-cost resources.

Dell has switched to remote/email technical assistance to save millions/billions to money that it spends on phone assistance. However, Dell customers didn’t respond positively to it as they wanted live human interaction rather than a remote/computerized support.

So what do you think where can you get reliable, cheaper, and live Dell tech support from? Certainly, the onset of third-party tech service providers has given users the freedom to get value for money and time both.

These providers offer Dell tech support at the prices lower than Dell itself. Their services include troubleshooting, repair, PC optimization, update/upgrade, installation of programs/components etc., and backup & restore among others. So if your PC has caught virus, or you are unable to print, or connect to a wireless router, just give them a call on the toll-free phone number or get online to chat with, your problem will be resolved instantly and at your place.

So, you don’t have to take the pain of lugging your Dell PC or peripherals to a local repair shop and get it back after days of waiting. You can calculate the loss of work and revenue if you only had one PC to work.

Third-party service providers have made users’ life easy by delivering outstanding, low-cost services at users’ place. No matter if you are home or at office, just call your online technical service provider and get rid of buggy virus in your PC, or make it faster than ever to download music/videos or complete that lengthy office project that you have been facing problem with for days.

It is advised that users should do a little bit research on third-party service providers before subscribing to their services. There has been a constant rise in the number of frauds and scams committed by fraudulent online technical support companies. They cheat customers and rob them of their money without delivering any services. The information has been issued in public interest by V tech-squad, Inc.