The prime factor that determines the success of any technological venture is "the ease of use" and "services". It should be easy not only for the clients who are availing the services but also to the service providers. This study is justified by the fact that humans tend to switch over to the things which are undemanding. If you own a firm and you are looking for a system which intelligently controls the customer service calls, then you might be pleased to know that you are not helpless. There is a system which provides a wide range of services, all of them not only to take care of your current requirements but also for your growing business needs. Employees don’t have to wait by the phone, and callers receive VIP treatment every time.

Simplicity – users can work carefree

• Simple to set up and maintain
  

Hosted PBX phone system can be installed instantly. There is no need to study huge manuals, attend lengthy training courses or be a technical expert in order to install and set up the system for its first use. It does not shift the focus of the clients from the business processes. The maintenance is completely carried out by the service providers. Moreover, if you want to move an office you just unplug the phone from the internet and plug it in at the new location, the phone works exactly the same at the new location, same extension number, same everything.

• Simple to use
  

The users have a web based control panel. Based on a pre- programmed sequence , the calls can be directed to any destination like a digital receptionist , can be directed to an extension number or you can also shield cell phone numbers by putting them into an extension as a find-me/follow me number so the caller continues to call your main business line and you don’t miss a call at all .Various features such as Automatic call distribution , Auto redial, Call Park, Call Accounting , Customized call greeting help in simplified call management and can prioritize the customer handling operations . A hosted PBX system is location independent because it is in the cloud thus it can tie together staff from across the country so that you look and sound like a cohesive company.

Affordable costs, less up front

Hosted private branch exchange (PBX) systems can be attractive for companies looking to cut back on voice communications costs.

•  Small offices with a tight budget and resources may not be able to afford employing a receptionist to handle or route incoming calls. With a hosted PBX, you don't have to employ one as the system's virtual receptionist/automatic phone attendant handles and directs calls in an efficient manner.
  

•  No toll is charged for cross territory and cross country calls.
  

•  The phones can be either bought or leased and are usually included along with the costs of the PBX service.
  

•  There is no need to invest in setting up physical offices. Besides, several extensions can be maintained from an existing telephone connection. This helps you meet your changing business needs without having to invest in additional telephone lines. 
  

Expandable

Hosted PBX systems can easily expand or contract, it's simply a matter of changing to a different pricing plan. Changes can be adopted in blink of an eye. Hosted PBX is perfect for dynamic companies. All you need to add VoIP phones is to simply plug them in to your internet connection – they’re pre-configured to set themselves up as soon as they’re connected. Adding other phones is almost as easy – just use our web management tool to create an extension and add the phone number where you want to receive calls.

In technical concern, there is no difference between you adding 500 new users or 500 customers adding 1 user. Users can be added at will. Henceforth, you can easily do the following activities:

•  Easily make moves, additions or changes within minutes.
  

•  Have extensions on your phone system in many locations; branch, home or office.
  

•  Take care of the seasonal needs to shrink or grow.
  

The many advantages of Hosted PBX systems can make it apt for most small and medium businesses. A wide range of PBX features can be delivered to the customer for less than the cost of a small business phone system. Thus, investing in such a system sounds utilitarian.