How can IP PBX raise revenues without raising the prices

Computers & TechnologyTechnology

  • Author Adom Brown
  • Published October 31, 2011
  • Word count 607

IP PBX is a network based technology which can help you in gaining new customers and making new sales with the existing customers. It not only lets you welcome your customers with honor but also satisfies their inquiries. It lets you to be accessible by your customer day in and out, according to you. You can make new sales and now, you don’t have to miss even a single call. Most of the small businesses around the world are using IP technology to accelerate their profits with IP PBX business telephone solutions in the following six ways:

  •  Expand the sales by unlimited calling: With IP PBX, you can talk without worrying about the number of calls you make and the location to which you make a call. You can make low cost calls anywhere and anytime. All the calls in your network are treated as local and are charged the local call price.
    
  •  Make new Sales with some add-ons: The smart features offered by IP PBX display the complete record of your customer in a pop-up on your screen, the minute he calls you up. You can integrate your customer relationship management (CRM) application with IP PBX phone system. Thus, you can analyze the requirement of the customer as per usage and propose for discounts and offers which may be appropriate for him.
    
  •  Make numerous outbound calls in one click: You can dial the customer’s number by name. It lets you maximize call volume and minimize work load and thus increases the efficiency. Moreover, the call broadcast feature lets you leave a particular message to many customers in one go.
    
  •  Monitor calls to improve call handling: With IP PBX, you can improve your telemarketing process with a call recording feature that lets you inspect the calls, and train your team by citing the good examples of engaging prospects and overcoming objections.
    
  •  Don’t miss a call at all: Now, it is easy to avoid missed calls with the IP PBX system. You can’t afford to miss a sale opportunity. The auto call attendant can answer and direct the call to the most suitable department by the use of interactive voice response (IVR).And, by using the single-number accessibility and presence features, the call can be made at ease. If the person being targeted can’t be reached, the customer’s message is delivered to the person as a voicemail so that he can get a revert mail. You can take the important calls and use the selective call forwarding feature to specify who can reach you, at what number and at what time which number should ring.
    
  •  Dual mode call switch: The IP PBX lets you to stay with the customer, even if you are on the move. If you are in a phone conversation with your soft phone and you have to go urgently report the boss; you can keep the call connected by making it to switch to your cell phone without annoying the customer. And, if you are working offsite, involved in a cell phone conversation, you can use the same dual-mode feature to keep the call in play when you get into the office and handing it off to your IP network, so as to end the cellular network call costs.
    

It verifies that although, the research and development is in sight since many years, but the traditional PBX system now has its heritor with an IP foundation i.e. IP PBX; which appeals to a broader base of customers. Many businesses have made the smart choice. If you are not one of those, make the intelligent move, right away.

Technology specialist at therealpbx.com ‘Adom Brown' is a specialist in Hosted PBX systems for small and medium business enterprises. The Real PBX manages the Business PBX Platform using Unified Communication. Their IP PBX Systems deliver business class voice quality, real time customer assistance, scalable office PBX VOIP system and more.

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