Kiosk is a multitask performing technology that is specifically designed for public usage. It is a freestanding device also called interactive multimedia system that is created to facilitate the local public. The system is used to withdraw transactions and to provide information. This free standing machine is designed in a way that its user friendly for all the public. Simple instructions and easy to use facility has crowned this new technology to be very interactive and useful. It has a display screen through which the customer can interact with the system. It has a data input device through which customers can put in their basic information in order to make desired transactions. Public kiosk is a well wisher in a time of real need. The input device is sometimes a key board or a touch screen. It is usually located in rush areas and high traffic spots.

There are two basic types of kiosks namely transactional kiosks and informational kiosks. Transactional kiosks function is to allow transactional activities and help business activities to flourish at point of sale and transactions both. Such kiosks help to generate the revenue and enhance the public service facility and the traffic flow. Its advantages are drawing more and more customers on daily basis. Transactional kiosks also accept payments. Informational kiosks are designed for a different purpose than transactional kiosks. Informational kiosk is a type of interactive kiosk . It is designed to help maintain interaction with customers by providing them through the basic information they need. This type of kiosk is a public kiosk and is not used to generate revenue. Its basic function is just to provide information plus they can’t receive payments. This interactive kiosk improves the client customer relations. It is well known for its functions and marks its operational efficiency.

Public kiosk is a communicative device. Client can communicate through a touch screen pad or a keyboard and a track ball. It instructs the user through speakers that have an audio amplifier as well. It provides information through self service. User doesn’t require any employee to assist or any organization.

Interactive kiosk fulfills all the requirements and meets customers’ expectations. It’s beneficial to the citizens in a way that it’s protective and everything is done in confidence. Now you don’t have to stand in long waiting areas.

Public kiosk saves times and eradicates unnecessary waiting. They are user friendly so any one can operate even if some is not aware of how to use a computer. They are free from language issues and don’t misunderstand the customers commands. Public has a free access of such kiosks where they don’t have an internet access or city basic services. Interactive kiosk proves itself on the perception of trust, equality, esteem and accessibility.