Reducing Telephony Costs in Multi-Sited Businesses
Computers & Technology → Technology
- Author Mark Palmer
- Published March 2, 2012
- Word count 622
Businesses that operate on multiple sites could potentially be overspending on their telephony. Traditional, on-site telephone systems can prove costly due to the installation itself and maintenance of the hardware. However, a hosted telephony service significantly reduces those issues, saving time and money.
Nearly all businesses require a telephone system, with some businesses dependent on their phone system to achieve round-the-clock communication.
Traditionally, a PABX (Private Automatic Branch Exchange) system was used - a physical device which connects all phones within a site to the PSTN (Public Switched Telephone Network) and allows functionality such as call transfers, voicemail and other advanced features.
For small businesses operating on a single site, a PABX system is perfectly adequate and relatively cost-effective. However, multi-site organisations will require a PABX at every site, from the biggest office, to the smallest, which can result in significant hardware costs, not to mention the installation and maintenance costs.
Additionally, each PABX will require a connection to the outside world via analogue or ISDN lines, which will themselves carry a monthly charge. All things considered, a PABX system is not a cost-effective solution for multi-site business, but there is a better solution.
Hosted IP Telephony, or ‘VoIP’, provides the full functionality of a traditional telephone system without the need for an on-site PABX. Instead, the system is hosted by a provider off-site and is delivered to the business via an IP (internet protocol) network.
Good VoIP providers will utilise IP as an alternative to ISDN or analogue lines so that telephony, data and internet can all be delivered to a business as part of a converged network. This eliminates the need for multiple networks, offering significant reductions in capital expenditure and reduced maintenance costs.
As well as the cost benefits associated with a hosted VoIP system, there are are also substantial benefits to be gained in regards to business continuity. Telephony solutions hosted on-site are vulnerable to an array of potential problems, from power outages to physical damage, that could effectively cut off connectivity to the outside world. A hosted service will protect a business from this issue by diverting calls to an alternative location, meaning business continuity is not dependent on a single site
As mentioned above, a hosted telephony solution can offer a business a number of savings as the need for hardware, multiple networks and maintenance is all but eradicated. And there’s more.
A typical business will grow over time, introducing the need for greater volumes of staff and multiple office locations. With a traditional PABX, the expansion of a business needs to be scoped in advance and implemented in a way which reflects that estimated future growth. The problem with this is that businesses will pay for the capacity that they may not need for years to come. There’s also the hidden upgrade costs which can come as an unwelcome surprise.
Hosted VoIP providers on the other hand should offer a fixed ‘pay as you grow’ plan, enabling the solution to scale with the business when needed, meaning that no unnecessary expenditure is incurred on resources that aren’t currently in use.
There are also operational benefits to be enjoyed from a hosted VoIP solution. With a traditional PABX system any changes would have to be carried out by an specialist. But with a hosted service any changes or updates to the system can be carried out via a web portal, from any PC with an internet connection.
Hosted VoIP is an expanding market and it’s not hard to see why so many businesses are starting to utilise the service. While traditional telephony methods serve a purpose, there is no comparison with the cost and operational benefits associated with a hosted VoIP service.
Article submitted by Mark Palmer, Online Marketing Manager at InTechnology - one of the UK’s leading hosted VoIP providers, offering a wide range of secure, integrated and cost-effective hosted VoIP solutions. To find out more visit www.intechnology.co.uk.
Article source: https://articlebiz.comRate article
Article comments
There are no posted comments.
Related articles
- Top 10 Ways Production Scheduling in Business Central Transforms Manufacturing
- How Collaborating with a Software Development Company Can Propel Your Business Forward
- GoPDF An Online PDF Editor Releases Mobiles Apps Compatible with iOS & Android: A Faster Solution for PDF Editing
- The Best AI Logo Generators in 2024
- Adapting to Rising Parcel Rates in 2024 with Business Central and Order Ship Express
- Zoviz Launches New Solutions Day by Day to Users as An AI Logo Maker
- Generative AI across Sectors: How different industries are Leveraging Its Power
- Is Your Finance Strategy Ready for ERP Software?
- A Beginner's Guide to Starting a Career in Web3
- The Benefits of Cloud Computing: Selecting the Right Provider and Key Considerations for Migration
- Need to Do More with Less? Focus on CRM Success
- Revolutionizing IT: Joaquin Fagundo's Pioneering Role in AI-Driven Business Transformation
- A Step-by-Step Guide to Easily Connecting Your Printer to WiFi
- Harnessing the Power of License Plating in Dynamics 365 Business Central
- Crypto Weekend: Hydra Being “Abandoned”, New Blockchain Games And Partnerships
- Crypto And Web3: Integration That Opens Up New Opportunities
- Top 10 Features You Didn't Know Existed in Product Configurators for Business Central
- Enhancing Test Case Reusability with Execution Recording
- The Ultimate Guide to Hiring ASP.NET Developers for Your Business
- INVESTIGATING THE NEW MACBOOK AIR M3: STOCKPILING AND SPEED EXPERIENCES
- How to Fix Sump Pump Drainage: A Complete Guide to Keep Your Basement Dry
- From Paper to Digital: Transforming QA with Dynamics 365 Business Central
- How AI Content Moderation Keeps Your Brand Afloat
- the best metal detector
- You’re probably not ready for AI. Guide to K-12 data collection.
- Elevate Your Business Central Experience with Free Barcoding Integration
- Choosing the Best SMS Gateway Provider: 5 Essential Features for Success
- Designing Easy to Use Software: Understanding the Basics of UX Testing in Quality Assurance
- The Link: Merging Brains and Computers
- Machine translation vs AI translation: What sets them apart?