Even people who are very knowledgeable about computers have questions for technical support at one time or another. Home inspectors are no exception. Below are five types of questions that even the most computer savvy home inspectors may come across for their home inspection software’s technical support team.

First, home inspectors can expect to talk to technical support about installing their home inspection software. Making sure they install everything correctly is important and a home inspector will feel more comfortable if there is someone to walk them through that process. Someone in technical support should be able to quickly guide them on the install process and also provide them with any documentation that may be helpful.

Another question home inspectors will have is how they move their information from one computer to another. When you buy a new computer or device, it is important to be able to bring over all of your data from the previous computer. Home inspectors work long and hard to build their note libraries and custom templates. They do not want to lose any of that information when moving to a new computer. It is a good idea to call technical support and have them help with this. They should easily be able to walk you through the process or provide you with easy-to-read documentation on how to do so.

The third question home inspectors will have is about updates and upgrades. Before purchasing an upgrade for their software, home inspectors typically will have a few questions for technical support. These questions include, "Is there a cost?", "What’s included with the new version?", and "Can I import my previous data into the new version?". These are all great questions and important to all home inspectors, especially if they are paying for a new upgrade. It is always a good idea to get as much information upfront before spending the money on a new product. This will save the home inspector from any surprises in the future.

Another common occurrence is when a home inspector has a quick question about how to use a software feature. These calls aren’t complicated and are typically short, but it is nice to know that when an inspector has a quick question they can get a quick answer. They don’t want to wait a day or two to hear back from the company especially if they are working on an inspection.

Lastly, home inspectors can expect to call technical support with questions about hardware. Maybe an inspector is in the market for a new tablet and they have some questions about how it will work with their software. Or maybe they are upgrading their laptop to the latest operating system and have a question about compatibility. The technical support team should be able to answer these questions, as well as, provide any personal experiences they have with the hardware in question. It’s smart to get these questions answered before spending a lot of money on new hardware.