Face-to-Face meetings can build trust and strengthen revenue channels
Computers & Technology → Technology
- Author Yuval Moed
- Published August 20, 2017
- Word count 500
In-person meetings play a fundamental role in business operations. They are integral to building and sustaining successful relationships between co-workers, customers, partners, and suppliers.
The reason?
Studies show that almost 82 percent of people believe that meetings help bring out the best in people and 85 percent believe face-to-face meetings result in breakthrough thinking. The benefits are obviously many.
Banking staff routinely conducts dozens of complex and challenging discussions with customers. Given how sensitive these topics are, face-to-face meetings are often the preferred format. However, having in-person meetings carry a lot of disadvantages – they are time-consuming, expensive and at times, inconvenient.
Technological tools are stepping into this gap with solutions that bring the best of the two worlds.
Virtual Meetings Using Real time collaboration Platform
Real time engagement platform encompasses a range of tools that enable live and effective interactions. Powered by the innovative web-RTC technology, this easy-to-deploy solution doesn’t need expensive software licencing or installations. Secure, robust and multi-faceted, the plug-and-play platform is a boon for banking firms looking to boost revenue while building strong customer bonds.
For customers, the interaction via video chat is a welcome enhancement to carrying out transactions remotely from the convenience of their home or office.
Face-To-Face Virtual Meetings Facilitate Productive Meetings and Closer Relationships
At the heart of the platform is video chats. Video chatting is slowly becoming the norm with improvements in technologies, and this is now spilling into regular business interactions as well.
Businesses have long acknowledged the benefits of video-based meetings. They bring the valuable human touch to virtual interactions while retaining the many benefits of in-person communication including better rapport and increased trust.
Some of the clear business results delivered via video chatting are
-
Simplifies And Speeds Up Tough Discussions: With video chats banking staff and customers can have a conversation that very similar to in-personal discussions with proactive interaction between the two. The participants are able to have exchange views, ask questions, provide clarifications and explain critical points without any delay or confusion.
-
Effective Problem Resolutions: Direct conversations result in banking staff understanding customer needs better. Issues and complaints have faster resolution helping the agent to close tickets faster and handle more cases.
-
Better Sales Productivity: Upselling and cross-selling becomes more successful in Face-to-face meetings. Banking staff are able to assess customer needs better and provide the right solutions.
-
Improved Transparency and Trust: There is no denying that with face-to-face discussions via the video chat bring customer build a closer bond to the banking customer agent. This is directly the result of video chats facilitating a view into body language, tone, and facial expressions that is missing other forms of communication.
-
Improved Cost Efficiencies: The video chat is far more cost effective than personal travel. As a browser-based plug-in, the video chat can be used in all device formats and needs no special training.
The wide expanse of benefits of video chat makes it a top option for banking firms looking to boost customer interaction and improve revenue growth.
Rate article
Article comments
There are no posted comments.
Related articles
- Free Test Management Tools: Top Picks for QA 2025
- How Bullseye Engagement’s Competency Tracking Software Enhances Workforce Performance
- Lesson Management Systems: Shaping the Future of K-12 Schools
- What Are the Features and Tech Stack of Web3 Game in UAE?
- Artsyl Technologies Recognized Among Top Performers in Accounts Payable Automation
- The Role of 5G and Advanced Networks in the United States: Bridging the Digital Divide
- ADA Price Prediction: What Experts Say About Cardano's Future Value
- BOSS Continual Improvement Software – The Backbone of Agile Quality Management Omnex Systems
- The Rise of Software to Monitor Employee Computer Activity: Balancing Productivity, Privacy, and Ethics
- Electronic Document Management System: Efficiency and Challenges in the Digital Age
- Why Shift Scheduling Matters: How to Optimize Labor Costs in Business Central
- Green Banking Market: Trends and Opportunities by 2030
- Troubleshooting Common Windows Server Issues: IT Support Services in London for SMBS
- Freight Price Rules in Business Central for Transparent Shipping Costs
- Unlocking the Power of AI: How Artificial Intelligence is Revolutionizing Business Operations
- Top 10 AI Resume Builders for 2025
- How AI-Powered Accounting Software Saves Small Businesses Time and Money
- How to Optimize Your Practice with Healthcare Revenue Cycle Management Solutions
- How Biomethane Aligns Decarbonisation with Circular Economies
- How a Yes No Oracle Can Streamline Your Decision-Making Process
- The Essential Guide to Desktop Hard Drives
- 10 Tips to Maximize Efficiency in Business Central with Maintenance Manager
- Lean Analytics: A Practical Study Guide for Data-Driven Decisions
- Bitcoin Mining Hardware vs. Cloud Mining: Which Option Makes More Sense?
- HIRE A GENUINE CRYPTO RECOVERY SERVICE TO RECOVER FROM FRAUDLENT PLATFORMS; CYBERPUNK PROGRAMMERS
- How to Safeguard Your Tech Infrastructure Against Supply Chain Attacks
- psychophysical space time
- Top Mobile Application Development Company | Expert App Solutions
- Why Modern Businesses in Australia Need an AngularJS Development Company in 2025
- Reaching For The Skies! CNC Machining In Aerospace