Author's articles
Have You Outsourced Your Services to a Call Center?
By Randy Harmat · 14 years ago
Over the last decade call centers have become the alternative face of business. And though the call center business has grown by leaps and bounds the problem remains- the ALTERNATE FACE. Inspite of personalization of ...
Does Your Call Center Ensure Customer Loyalty?
By Randy Harmat · 14 years ago
Ensuring customer loyalty has been the mantra of all successful businesses. As call centers become an integral part of a complete customer service strategy in businesses, ensuring loyalty has become more of a challenge. Modern ...
Outbound Call Centers and Direct Marketing Campaigns
By Randy Harmat · 14 years ago
Today’s call center is a channel of communication that strings caller and business together. An outbound call center is one in which call center agents make outbound calls to potential customers on behalf of a ...
Training Representatives for Order Taking
By Randy Harmat · 14 years ago
Order taking services provide live customer service through which customers can place their orders for desired products or services. It is generally done through customized database which includes product description and price changes. The service ...
Challenges of Managing a Bilingual Call Center
By Randy Harmat · 14 years ago
The Spanish-speaking population in the world exceeds that of English-speaking and their buying power has a significant impact on the global economy. Businesses that manage advertising campaigns to generate interest in what they produce must ...
Answering Services- a cost-cutting solution
By Randy Harmat · 14 years ago
In this tough economy, businesses are looking for cost-cutting solutions without compromising on quality of service. Hiring an answering service to manage or organize phone calls is an effective business strategy that has proved to ...
Bilingual Services in Call Centers
By Randy Harmat · 15 years ago
The global nature of products & services and the rise in purchasing power of developing countries have increased the customer base of an ordinary business. Imagine a scenario. A prospect or customer calls up a ...
Call Centre: Inbound Services
By Randy Harmat · 15 years ago
An inbound call center is one that exclusively or predominately handles inbound calls rather than outbound calls. Generally, these calls are coming in from outside, most often through toll free numbers and are primarily service ...