Answering Services- a cost-cutting solution
- Author Randy Harmat
- Published May 31, 2009
- Word count 518
In this tough economy, businesses are looking for cost-cutting solutions without compromising on quality of service. Hiring an answering service to manage or organize phone calls is an effective business strategy that has proved to be successful.
In these times of personalization, the success of any business can fall short if phone calls are dropped, go unanswered or revert to voicemail services. If your potential customer does not experience a professional first impression, your opportunity to sell your products/services will be minimized. Therefore, a truly professional telephone answering service is an excellent solution for your call management needs.
Every call that comes to your office is a chance to make a sale or assist a customer, which in turn helps you in your business growth. Therefore, making a positive impression during your contact with your potential clients is very crucial. A company can hire a specialized service to take and screen calls, provide basic information to the caller and pass the message to the individual concerned, schedule appointments and provide product support.
Your business gets a professional face and additionally you save on training and employee costs.
Most large organizations, especially those that get hundreds of calls from customers daily use call centers to handle their calls. These call centers are not always at the same location where the business is situated. Calls to call centers are generally toll-free numbers and are very cost effective.
A professional virtual receptionist can make a difference providing a low-cost solution for your business. Businesses can therefore concentrate on their core activities while potential clients stay happy with prompt and efficient answering of calls.
An automated system can be an effective way to cut costs. Automated answering services come with features like call transfer, auto attendant, call screening, call forwarding, voice mail and music on hold. A professional answering service can provide your business with many benefits and advantages. By installing these phone systems in your business, you can improve workforce productivity and serviceability within your budget in an efficient manner.
The hosted PBX system is an effective phone system that can efficiently handle all your business communication needs. It offers high-end communication features such as auto-attendant, personalized voicemail, multiple extensions, call forwarding and email to fax services, caller ID blocking and speed dial facility.
VOIP (voice over internet protocol) phone system is another flexible and feature-rich phone system. The advantage of using VOIP answering service is that you will be able to manage your business from anywhere you want.
Live answering services can help businesses by providing actual human-to-human interaction with customers round the clock. A live service offers helps in real time with appropriate knowledge and in a personable nature. It is a better solution for delivering quality customer service and creating a positive rapport with the customers. In a long run, it can also save the cost.
During a recession, every business has two main goals- cutting costs and increasing quality service. Automated and live answering services help reduce the amount of workforce, there by cutting costs and at the same time providing valuable service to their customers.
Randall J. Harmat joined Ansafone in 1990 to lead the company's technological transformation from a manual telephone answering service to a state-of -the-art call center utilizing the latest Computer Telephony Interface (CTI) platform for http://ansafone.com/AnsweringServices.aspx . His company vision is to remain on the cutting edge of today's call center technology, and leverage that technology to best serve the needs of our customers and their clients.
Article source: https://articlebiz.comRate article
Article comments
There are no posted comments.
Related articles
- DIY vs. Professional Movers: Pros and Cons in 2024
- Empowering Service Providers: Bridging the Gap with Marketplace Platforms like VisCorner
- Office Cleaning Services
- A Comprehensive Guide on Car Key Fob Replacement
- Architectural outsourcing in the USA
- Overseas Student Health Insurance in Australia
- How I started to sell glass jars
- Understanding Back Office Support: A Vital Cog in the Business Machinery
- Buy Verified Cash App Account - 100% Safe, Access from USA
- Miami's Housing Market: Sunshine and Stats, with a Side of Uncertainty
- Navigating Global Trade: A Beginner's Guide to Finding Reliable Importer Data
- Expert Garage Door and Gate Repair and Installation in Redmond: Keeping Your Access Secure
- Discover Unmatched Quality and Service with Great Value Garage: Tacoma largest Garage Door Company chooses you.
- Grow And Market Your Solar Services Business
- Best Business Electricity Rates and Suppliers for SMEs
- AYA Real Estate
- Get Your Garage Door Back on Track: Expert Repair & Installation in Ruston
- Invest in Safety & Smart Home Integration: Garage Door Sensor Installation for Redmond & Mercer Island
- Decoding the Costs: Is Air Conditioning Expensive to Run?"
- Unlocking Opportunities: Exploring the World of Paidwork Platform
- Choose Cost-Effective Motorcycle Accessories from taobao
- How to Keep Your Garage Running Smoothly In Redmond and Mercer Island Service Offers Repair Services.
- All Star Carpet and Tiles of the Treasure Coast Florida
- Consider Professional Expert Assistance in Garage Door Repair For Your Home
- Choosing The Best Hose Reels
- Garage door installation and maintenance tips
- Choosing Excellence: 5 Tips to Find the Best Garage Door Repair Service in Kirkland – Kiki Garage Door
- Elevate Your Business Efficiency with GTH Cloud 365: Microsoft SharePoint Development Consulting
- Great Value Garage Doors Tacoma WA: Elevate Your Home with Quality and Affordability
- Kesari Mobile: Your Ultimate Destination for Top-notch Mobile Phones in Jaipur