Author's articles
Call Center Auto Dialers
By David Harlow · 15 years ago
Inside sales is the process of collecting leads, making contacts, and closing sales from a remote location – typically over the telephone. This differs in several ways from outside sales, where sales professionals meet with ...
An Online CRM will earn Money for an Inside Sales company
By David Harlow · 16 years ago
A company is performing inside sales if it a company that sales its services or products from a remote location, meaning they interact with clients using the telephone and internet instead of face-to-face. These companies ...
Four Telephony Software Solutions That Increase Lead Management
By David Harlow · 16 years ago
Proper lead generation and response management requires a whole collection of complementary communication and telephony software tools. These lead management solutions work to better the sales experience during the entire sales process.
A power dialer ...
Who should use a CRM?
By David Harlow · 16 years ago
Any business who sells products or services would do well to use a Customer Relationship Manager, or CRM, especially for a business that sells remotely. Additionally, a CRM is an important efficiency enhancing solution for ...
Why does your company need a dialer?
By David Harlow · 16 years ago
How I wish the opera company had a telephone dialer!
When I was in seventh grade I was "volunteered" to help the Opera Company in my home town with their fundraising one spring. I was ...
So, what can my CRM do anyway?
By David Harlow · 16 years ago
The power and versatility of telephony software allows inside sales companies to increase their calls, contacts, impressions, faxes, emails, and callbacks. All of this serves to increase conversions and revenue. Telephony software solutions are available ...
Why use Hosted CRM
By David Harlow · 16 years ago
Customer Relationship Management is used by businesses that use call centers or any other form of remote sales. A Customer Relationship Management, abbreviated as CRM, captures and stores important information on leads and clients. This ...
What is an Auto Dialer?
By David Harlow · 16 years ago
A keyword search for "auto dialer" on Google Search will find over seven hundred thousand sites. Out of the first fifty sites that Google displays, a quick perusal of the page summaries show that at ...
ACD Call Routing
By David Harlow · 16 years ago
We all want phone calls to be flooding into our call centers. An ACD will help you be organized and efficient when that happens as your agents handling the calls will automatically be routed calls ...