Author's articles
Call Centres - How to Improve Your Customer Service
By Kim Brandon · 13 years ago
Call centres have recently revolutionised the way in which companies do business. Not only have they helped companies of all shapes and sizes to cut down on their overhead, they have also helped these same ...
Call Centres - How to Manage Outsourced Call Centre Successfully
By Kim Brandon · 13 years ago
Call centres are among the most successful business currently on the marketplace. The success of each telephone answering service depends on several factors including the dedication and knowledge of their agents, the quality of the ...
Call Centre Confessions
By Kim Brandon · 13 years ago
Working at a call centre can be a tedious job if you are not planning on making a career out of the business. Contact centres do offer their employees the chance to talk to a ...
Finding Good Call Centres
By Kim Brandon · 13 years ago
Call centres can be found all over the world. The sector is one with the most growth and the brightest future as greater numbers of businesses are turning to some form of telephone answering service ...
Why a Telephone Answering Service is a Good Idea
By Kim Brandon · 13 years ago
A telephone answering service can be one of the best ways that a business can find of reducing their overhead while providing an even higher level of customer service to their clients. If anyone is ...
The Convenience of Call Centre Services
By Kim Brandon · 13 years ago
Call centre services have become such a hot commodity because businesses are always looking for ways to streamline their operations and increase their profitability. Contact centers have replaced the customer service departments of many of ...
Contact Centre as the Main Resource for Building Customer Loyalty
By Kim Brandon · 13 years ago
A contact centre should be regarded as the one main resources that a business can use to help build customer loyalty and to increase revenues. Most companies want to make sure that their clients have ...