Author's articles
Call Hunting Using Hunt Groups
By Kieron James · 13 years ago
Hunt Groups are one of the most powerful features of the call management system, eConsole. By using hunt groups, users can route all the incoming calls to any destination number that they wish, to fixed ...
Using Fax to Email Service
By Kieron James · 13 years ago
You may think that nobody uses fax nowadays. But the fact of the matter is that most businesses still use fax machines extensively. Sometimes it is simply not possible for certain documents to be sent ...
What is Time of Day Routing
By Kieron James · 13 years ago
Suppose you want the incoming calls that come in during different times of the day to be treated differently. How would you accomplish that? It can be easily done by the Time of Day routing ...
Feature Codes to Route Calls
By Kieron James · 13 years ago
Feature Codes are nothing but a short combination of numbers that can be used to route incoming calls through any of the call management features of eConsole, the call management system. One of the most ...
What Do Telephone Call Statistics Tell You?
By Kieron James · 13 years ago
The difference between a highly successful business and a mediocre one is the amount of information it has on its own internal operations. When the decision makers know exactly what is happening with the organisation ...
UK Non geographic Number Systems
By Kieron James · 13 years ago
Non geographic numbers offer intelligent number routing facilities for businesses. They offer the highest level of flexibility in routing calls to fixed landlines as well as mobile numbers. They even deliver voice mail and fax ...
Using eConsole
By Kieron James · 13 years ago
eConsole is the call management system that can be used to access and manage your Numbertalk subscriptions. Every subscriber has a username and a password that can be used to login to eConsole and access ...
Benefits of Hosted Telephony Solutions
By Kieron James · 13 years ago
Organisations in UK are increasingly recognising the flexibility offered by hosted telephony services. Some of the main benefits that make it a preferred telephony solution are described below.
Using overlay numbers allow organisations to expand ...
Telephone Systems for Small Businesses
By Kieron James · 13 years ago
One might think that small businesses cannot benefit much from hosted telephony applications. But that is simply not the case. Small businesses can benefit a great deal by using a hosted telephony service that provides ...
Routing Telephone Calls
By Kieron James · 13 years ago
What do you think is most likely to happen if you were unable to answer a call from a prospective customer? If you are using the traditional telephone system, it is very likely that you ...
Why Do You Need To Look At Call Statistics?
By Kieron James · 13 years ago
Knowledge is indeed power. It is when the right people have access to the right information at the right time that timely and strategic business decisions are made that will positively impact the business. Looking ...
Recording and Monitoring Inbound Calls
By Kieron James · 13 years ago
Smart businesses understand the importance of recording and monitoring its inbound calls. These calls provide critical information on how many enquiries the organisation receives on an average, the kind of enquiries, how the customers are ...
What are Alpha Numeric Telephone Numbers?
By Kieron James · 13 years ago
If you have ever visited the US or have some familiarity with the US popular culture, you would have realised that the US system for marketing telephone numbers for businesses is hugely different from that ...
Call Detail Records for Call Centre Efficiency
By Kieron James · 13 years ago
During this time of economic crisis where UK is officially in recession for the first time since the early 90s, efficient call centre operations will determine the difference between the success and failure of a ...