Author's articles

How will cyber threats evolve in 2020?
By Api Giriharan · 2 months ago
Cyber threats are changing with the tide, every single second. Within this ever-changing security environment, the risk of cyberattacks increases on a day-to-day basis and the fallouts become considerably more damaging. In recent years, there ...
Business mistakes contact centres make during cloud migration
By Apira Giriharan · 4 months ago
We all know the technical benefits of a cloud-based contact centre, as opposed to a conventional contact centre. However, while there is no denying the benefits of lower operating costs and scalability, these benefits cannot ...