Nextiva, a leader in the VoIP services for small businesses industry, has expanded their vision to include online fax services with Nextiva Fax. This company specializes in small business communication and has demonstrated their ability to reach both the businessman and the individual consumer with this new service. This high quality online faxing service is customizable and offers a wide range of faxing packages and payment options to match your needs. If you already have a fax number, Nextiva makes it easy to switch and enjoy their added benefits by giving the option to port your existing fax number(s) over for use with Nextiva Fax.

The fax services provided by Nextiva have only recently been implemented. Even in this short time, Nextiva Fax is establishing itself as one of the leaders in online faxing services. The professionalism and quality of their VoIP programs is carried over to create a full-featured and complete faxing service for the businessman and personal consumer alike.

Nextiva Fax was one of the most affordable online faxing services that we reviewed, offering a large monthly page limit and very inexpensive overage fees. With a 500 page-per-month pool to be split between incoming and outgoing faxes, a mere three cent fee per fax page thereafter and a variety of options and features, we could find little wrong with Nextiva. The program they’ve created is impressive, affordable and functional. In the end, the only things bringing Nextiva down in the rankings were a few absent features and missing customer service options.

Standout Features

Several payment and page-per-month options

Low overage fees

Versatile options for various needs

Well-rounded feature set

Feature Set:

Nextiva Fax contains a well-rounded set of features, missing only a few that we were expecting. Nextiva allows you to send faxes from your computer to up to five recipients. These recipients can be fax machines themselves or email addresses. You cannot send a fax from an email address directly to another email address, however. The primary recipient must be a fax number and the email address you wish to send it to can later be included to receive a copy of the fax transmission.

Copies of sent faxes and incoming faxes can be accessed from anywhere email is available, including your Smartphone. This added convenience makes it a very valuable way to monitor your faxes from any location.

Nextiva has one of the highest page-per-month limits on their basic plan that we’ve encountered. They also offer an extended plan which includes 3000 fax pages-per-month before overage fees apply, making this the plan with the highest page count that we were able to find.

We were disappointed to find that we couldn’t add a digital signature to our faxes and that vanity fax numbers were not available. The addition of these features along with some polishing and clarification of the present features would make this an exceptional service.

Ease of Use:

While using Nextiva Fax, we encountered no errors and only a few hang-ups. The interface is very simple and easy to understand, including a step-by-step process for sending faxes. This short, convenient process graciously removes the frustration of configuring several options on your fax machine to deliver your faxes to multiple recipients or fax multiple documents.

The search and view functions make it easy to retrieve and view faxes that you’ve sent. Filters can be applied to sort faxes by date and you can even configure separate folders for sent and received faxes. This added level of customization and organization makes filing cabinets and paper-shuffling a thing of the past.

Customer Service:

Nextiva does well in the customer service rankings, though a few features are missing. We could not find hours for the phone support line and no live chat option was present. The FAQs page is relatively short, but the knowledge base/troubleshooter on their website is quite extensive. We had some arguments with the search function, as it would occasionally return results as if our searches were in quotes, limiting its usefulness. Some questions went completely unanswered and we called in on the phone support line only to receive our answers from a friendly phone representative. While we were satisfied with their performance, clarifying the hours of the phone support option and adding options like live chat and a more functional search option for the knowledge base would help Nextiva in this area.

Price/Extra Costs:

With no setup fee, low monthly rates and one of the lowest overage fees for fax pages, Nextiva Fax is the most competitively priced online faxing service that we reviewed. Payment options range from a low seven dollars per month for 500 pages to a large 3000 page limit at 30 dollars per month. These options make this a very versatile choice for any consumer’s needs.

Summary:

Nextiva Fax is a relatively new online faxing service with a lot of power. The standard package of features is found here as well as incredibly competitive rates and a high degree of customizability. Whether you’re a small business owner, a fortune 500 CEO or a regular consumer, the online faxing service from Nextiva has an option available for your needs.