Recently, Mr. Huang was depressed and angry because his new car with a GPS device installed was stolen. As we know that the GPS product often plays a role of helping people find what they are missing, but now it is like a deaf to the talking people. What is the problem?

According to the introduction of Mr. Huang, his Odyssey car was installed a few thousand dollars of the GPS system as the anti-theft device two years ago from a company. The service the company provides includes vehicle positioning, vehicle anti-theft, alarm. The company said if there is someone touching it or opening the car door, the service center can get the information and send the information to the car owner, even in some cases, they can contact the police for it. After a period of using, he knew much about it and was quite satisfactory with it.

After the car was stolen, he made a complaint to the related department of the company. He said: "They should take the responsibility for it, because when the vehicle met the illegal invasion and other suspicious circumstances, they did not report the information to us." But the company rejected his complaint.

A department head of the company told the reporter that there had been car with GPS system missing case happening. The criminals like to use GPS jammer or mobile GSM communication jammer as the crime tools to make a robbery to vehicles. Many companies require the vehicles such as Honda series, Mazda series and Toyota series to upgrade their GPS products and install smart anti-removing devices. In addition, according the different needs of users and the different operating cost, there are two formats of GPS products including GSM and GPRS. Surely, the current products and services indeed have a defect; this is because of the limitation of the industry. As the service providers we should try to improve the product but for the issue of Mr. Huang, they just can try to express their condolences and apologies.

As for this situation, the reporter interviewed a lot of GPS car owners; most of them said they installed GPS devices due to its anti-theft function. But they are confused as this product also may miss its way, even they use their mobile phone to send information to GPS Company for positioning, and the thief also can break. Now it is a serious problem for car owners.