Mobile Commerce - How You Can Get Started
- Author Eva Grzybek
- Published November 23, 2011
- Word count 463
Many existing online businesses are now looking at mobile commerce. This is because the number of people accessing their websites through handheld devices is growing at a rapid rate and consumers are increasingly demanding to be able to complete purchases that way.
It is now possible for consumers to complete transactions by visiting existing websites through their mobiles or tablets, but often the experience is not as good one as the payment pages simply do not work on small screens. Security is also often an issue.
Here are some essential steps you will need to take in order to deliver an excellent mobile shopping experience:
• Get a mobile website or app – even though your current online store may be accessible on a small screen, it may be difficult to navigate through that way. By using a mobile optimised website or an app you can make the browsing and purchasing much easier. Some shopping carts come with a mobile option, which automatically adjusts elements of your store to look good on mobiles.
• Get a merchant account – Chances are, you already have one, but if not, then it is essential in order for you to process mobile and other online payments. You can get it from your bank or a third party payment service provider.
• Inform shoppers – You should actively let people know about your mobile venture. Use regular marketing channels like print advertising and social networks to announce your mobile store. It could be your new selling point, which may help you gain ground on competitors.
• Analyse the data – Make sure that you use analytics software in order to spot trends. Just like with your regular online store, you should closely watch how visitors behave when arriving at your mobile website or app. The bulk of the information you require to make your business a success will be available in the data gathered by such software.
The demand for mobile commerce will grow together with the increased number of devices capable of connecting users to the internet on the go. One of the ways in which you can find out whether now is the right time for your business to get mobile presence is by checking how shoppers find your current website. If many of them visit using mobile devices, then you may want to ensure that they receive top quality experience on that platform. Also, research shows that young people are very keen on being able to make mobile purchases. Therefore, if your product or service is directed at this demographic, then you should really consider optimising your store for such devices.
Do your research and try to find out what would work best for your type of business. Mobile commerce could yet prove to be a huge opportunity to grow your business.
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