Communication is the backbone of any organisation, without which each department in the company will go awry. It is truer when the teams have to work hand in hand in order to produce results. When it comes to a proper communication channel in an organisation, we depend on Private Branch Exchange (PBX) system.

What is PBX Telephone System?

Private Branch Exchange phone System is basically a private network communication system within the organisation that has various external lines to make the external calls. Instead of taking numerous lines for an organisation, a single or multiple lines are further split into numerous lines which are connected to each other by means of routers, telephone adapters, switches, hubs and telephone sets. A PBX connects the telephones within the organisation and also connects to the Public Switched Telephone Network (PSTN). The PBX system offers a plethora of features to enable smooth communication within an organisation like call transfers, voicemail, call recording, interactive voice menus etc.

Functionality of PBX telephone system:

Imagine a manual telephone operator who used to sit in person like in the old times, to handle the volume of calls and used to take the information like who we wish to speak and they do the needful, like connecting the line to the concerned person. A PBX system more or less does the same job, however, more efficiently, within fraction of seconds to execute the required command.

Apart from the on-hold, call waiting, voicemail, call recording, call transfer functionalities, the PBX system is into more advanced features like, find-me-follow-me features also to get hold of those employees who are always on the go.

Types of PBX systems:

There are ideally four kinds of PBX Telephone Systems. Based on the technology and the location of the PBX systems, the PBX telephone system can be categorised into

1. Traditional PBX (onsite): This uses the older version of the PBX systems with the analog or the digital systems and is located at the business site. The analog /digital PBX system uses the traditional wiring system and is usually a separate entity from the LAN. The onsite PBX systems enable easier handling of changes like addition or deletion that needs to be made in the telephone connections. Moreover, the technicians present in the company needs to have high level of expertise to handle these changes.

2. Traditional PBX (Offsite): This also uses the analog or the digital systems, but located with the PBX management office. Though, the changes that could be made in the system is limited, the IT professionals in the company need not have a complete understanding of the technology behind the PBX systems as the PBX management office will take care of it.

3. VoIP PBX (Onsite): VoIP PBX or the IP based PBX uses the existing LAN for telephone connections. Unlike the traditional telephone systems, the IP PBX does not need an external port for the telephone connections and hence does not physically limit the number of connections. The IP PBX phones can be connected using the LAN and uses internet for the connection like the VPN, enabling the connection of phones within the same company located in different places possible.

4. VoIP PBX (Offsite): The IP PBX system is located at the PBX management office.

When choosing a PBX, please make sure that it can be modified so that it can be adapt to any technology changes in the future.

Further Information:

With a fair understanding of the technology as a provider of PBX Telephone Systems, VRS Computers is an ace player in this category. The PBX Telephone system is a complex setting in itself, but our team of skilled technicians make it look simple due to their total grip on the subject. We offer the latest IP PBX system or the analog/digital PBX telephone system at a highly affordable price for small businesses or larger corporate catering to the specific needs of our customers.