Author's articles

Ways to ensure agent’s performance in a call center

By Ivana Lewis · 15 years ago

Are you a quality analyst? Are you looking for ways to improve upon the performance of the agents working in your call center firm? You may be worried about few people who are consistently failing ...

Inbound Call Center handles inquiries

By Ivana Lewis · 15 years ago

Inbound call center acts as a center for providing information to the customers who call up to solve their queries. It is an important operation performed by the inbound team of the customer care center. ...

Role of BPO companies in increasing business opportunities

By Ivana Lewis · 15 years ago

Today, BPO firms are found to focus upon different services to clients engaged in diverse marketing fields. Now the diverse marketing fields include market research, client servicing, data processing, after sales services and others. The ...

Why to hire telemarketing services of a BPO?

By Ivana Lewis · 15 years ago

Are you looking to reduce the burden of your marketing units? If yes, then opt for telemarketing services offered by a BPO service center. The telemarketing services as offered in a separate official set up ...

Inbound Call Center Incorporates IVR Technology

By Ivana Lewis · 15 years ago

Inbound call center is using the innovative IVR technology for maintaining the quality of its service. The inbound call centers employ technological advancements to ensure that they provide quality service to their clients and customers. ...

Telemarketing: An Important Aspect of BPO

By Ivana Lewis · 15 years ago

The industry of business process outsourcing is mainly service-based and therefore, its working process is different from that of the other industrial sectors. The customer care centers employ executives who offer services to the customers ...

Selecting the right BPO firm

By Ivana Lewis · 15 years ago

Today, a company no longer requires an IT department to solve the IT related issues. They can conveniently save a lot of costs by hiring an offshore BPO expert that does not include a direct ...

Virtual call center software

By Ivana Lewis · 15 years ago

Five 9 is a call center management software all set to be used in the virtual or cloud platform for its fine operational capabilities. The software has plenty of user friendly features; making it a ...

Outsourcing outbound call center services and its benefits

By Ivana Lewis · 15 years ago

In the cold economy of today, you may be seeking for effective ways to meet up against the difficult times. The rising cost is a major concern and it is quality that stands significant all ...

About the Philippines BPO Industry

By Ivana Lewis · 15 years ago

BPO industry has taken the world by storm since it has been recognized as the fastest growing industry worldwide. Considering the global scenario, the crown of the largest BPO player is being held by India. ...

Call Center Outsourcing necessitates strategic planning

By Ivana Lewis · 15 years ago

Are you thinking of call center outsourcing? If yes, then you may be wondering from where to start with. First of all, there is nothing to worry at all. In this article, you will come ...

BPO – the ultimate money saving tool

By Ivana Lewis · 15 years ago

Everybody wants quality job and that too within the strict deadline. There is absolutely no doubt that such a high quality job can prove to be expensive many a times. What if this job can ...

Outbound and Inbound Call Center Services

By Ivana Lewis · 15 years ago

A call center is place where employees are appointed to either receive or to make phone calls to a customer. Some of the services that are offered by a call center of the present date ...

Remote BPO Employees

By Ivana Lewis · 15 years ago

If you think that business process outsourcing is just all about hiring call center agents, then it is time for you to reconsider your thought. Because outsourcing industry has got plenty of services in their ...