Sales / Service
Customer Service: Making Every Phone Call Great!
By Tim Rosanelli · 17 years ago
Customer Service: Making Every Phone Call Great!
The phone rings. I answer it with trembling hand, because at the time I was an Eastern Regional Customer Service Manager for Matheson Tri-gas. Outside calls usually meant ...
Effective Sales Techniques Make All The Difference
By Keith Evans · 17 years ago
To make good sales, it is important for a sales representative to know about effective sales techniques. Sales play a vital role in the world of business. Without making a concerted effort for making effective ...
Why is customer service so important?
By Keith Lee · 17 years ago
Why is customer service so important? Well, the Harvard Business Review reports that if you can prevent 5% of your customers from leaving you, you can increase your bottom line profit by 25 – 95%. ...
What A Language Translation Service Can Do For You
By Anna Woodward · 17 years ago
This article offers a look at what a language translation service has to offer your business. It shows how every business, whether big or small, needs to work in a foreign tongue at some point, ...
Is Networking Enough?
By Debbie Mrazek · 18 years ago
How to Evolve Beyond Networking into the “R Zone”
Networking can be an exhausting, hit-or-miss process if all you’re doing is exchanging cards and asking for business. To make it effective and fun, move beyond ...
Are You Cut Out For Direct Sales?
By Wendy Stevens · 17 years ago
If you are working in the field of multi-level marketing (or network marketing) and selling your product or service directly to your customers, including recruiting for your company, there are going to be many blocks ...
Voice Inflection
By Richard Cannon · 18 years ago
Have you ever heard the saying, “It’s not what you say, it’s how you say it”? There’s a huge benefit for you if you can understand how true this is. With voice inflection you can ...
Mirroring and Pacing Your Client
By Richard Cannon · 18 years ago
Have you ever had a salesperson you felt comfortable around? There are reasons why. Weather naturally or they had trained themselves to do so. You can relate to someone through mannerisms and voice. If you ...
5 Basic Performance Measures
By Kamlesh Patel · 18 years ago
Measure #1 is customer satisfaction
This first is probably the most important of the 5 basic measures. It's the only measure that will connect you with the relevance of the work you're doing. If customers ...
Getting Your Questions Answered
By Richard Cannon · 18 years ago
What happens when you’re dealing with someone, they ask you questions and don’t get the answer from you? What do you think about them? Do you think they are really listening to you? Do you ...
Excuses Customers Give You
By Richard Cannon · 18 years ago
Clients will give you excuses that may not be true. Do you ever, when dealing with a salesperson, tell them something that might not be completely true in order to get out of a sale? ...
Questions to Ask Your Customer
By Richard Cannon · 18 years ago
Giving your customer exactly what they want is the only way to land a sale. You also know, the only way to find out exactly what they want is by asking. There are certain questions ...
Relating to Your Customer
By Richard Cannon · 18 years ago
When earning a sale of any type of you must relate to your customer. A client will be turned off by someone who they cannot relate to. Not only in sales, but with any thing. ...
The Word "But"
By Richard Cannon · 18 years ago
You may not think so but in a sale every word you use is crucial. One word that you should be careful with in a sale is “but”. When you say the word “but” you ...
4 Ways To Increase Your Company's Sales
By Marc Entz · 18 years ago
When faced with diminishing sales or a shift in profitability, sometimes a company will seek opportunities to expand sales by using different marketing methods. These time-tested marketing principles are used by businesses to seek out ...
Build A Solutions Force, Not A Sales Force
By David A. Goldsmith · 18 years ago
Do you dream at night of your sales force closing all the deals in your pipeline only to wake up and realize that you still don't have the Ferrari in your driveway and that very ...
With a Loyal Customer Program You Will Profit
By Dr. Bradley T. Doolen · 18 years ago
If you want to begin a customer loyalty program it is important to determine what benefit your customers would most appreciate. Once you have determined what to offer them, make sure that with each visit ...
The Best Way To Increase Online Sales
By Stephan Smith · 18 years ago
Since the dawn of the Internet, business owners have been selling online. But who would have thought that the transition from brick and mortar to the Internet would have such a positive effect? Customers don’t ...
Change Your Booking Attitude and Watch Your Direct Selling Business Explode
By Karen Phelps · 18 years ago
Are you getting as many bookings as you would like with your Direct Selling Company? An interesting thing happened while I was on a phone call the other day. The consultant at the other end ...
Master Salesmen Are Made, Not Born As You Believe
By Nicholas Dixon · 18 years ago
The best commercial executives agree that the most effective selling
representative of a house is not the "natural born" salesman, but the
salesman who is made highly efficient by training. So every big,
successful business ...