Couriers perform the vital tasks of delivering mail, goods and parcel to your desired location. Using courier services saves upon time, effort and money which you otherwise would have incurred in getting it delivered either personally or by employing an individual to do the same.

Most courier companies offer the following customer services

• Immediate Pick up facility – 24x7x365

• Special Packaging

• Insurance

• Provision of online tracking of shipments

• Special delivery in case of dangerous goods

• Information services and guidelines

• Delivery proof provided website, fax, phone and e-mail

Today, courier services have diversified and offer their customers with a wide range of specialized services and parcel deliveries. Courier companies offer special deliveries such as time definite and day definite deliveries within country destinations and even global destinations. There are special delivery services for sending across business mail, publications and merchandise etc.

With increasing number of parcels, shipments and documents sent through couriers, tracking their status is yet another vital factor. Modern courier services provide you with specialized courier tracking services which enable you to trace your parcel even when in transit, till it is actually delivered.

Types of Tracking Facilities offered include

Most courier companies have their own corporate website. They allow customers to track their shipments online through their website and entering shipment details which could be in the form of –

• Air Waybill No.

• Indent Code

• Consignment Number

• Customer Reference

As alternatives to the abovementioned tracking tools, you could also avail of

eTrack facility – This facility allows you to send an email containing either single or multiple airway bill numbers and receive a response email in matter of minutes stating the status of your shipment.

SMS facility-– You can make use of a short message service to send your air waybill number as a message to the prescribed courier company telephone number and receive a return SMS message along with the shipment details in shortest time span possible.

Tracking through phone – Most courier companies have an automated telephone customer service installed which provides you with shipment details as soon as you key in your parcel number details through the phone.

When choosing a courier company, you need to consider a number of factors apart from the courier charges and rates charged by them and their operational timings. It is also important for you to check out their office location as well as their network of operation. The nearer their office location to your office, the better it will be for you to co ordinate deliveries and pick ups. Lastly, do choose a well established and reputed courier company which is preferred by your clients and companies as well.