The Most Common Help Desk Requests
- Author Brett Jacobs
- Published June 1, 2010
- Word count 372
The help desk is the first stop for those facing technology issues ranging from simple to complex. As a point of contact with a variety of clients, it’s important to be well versed in the most common questions asked by users.
- Password Resets
With the increase of technology in the workforce, more and more programs are being used for every spectrum of the corporate environment. With those programs, come passwords. While users often have a single sign on to access a network, various other computer programs come with password designations too. It’s a given that clients, from time to time, are going to forget these passwords. If someone has locked themselves out of their account or cannot access a program due to a password error, the help desk will be the first to hear about it. Luckily, this is typically a very easy problem to solve.
- Network Connectivity
Whether the server is down or there is a software malfunction, having an interrupted connection to the internet or network is another very common problem the help desk will face. Typically if it is a server outage, the solution will be to focus on the server issue. Smaller problems sometimes cause for more detailed troubleshooting on a specific machine.
- Lost Files/Overwritten Files
With the fast paced and high stressed deadlines facing users, a time will come when someone has saved the wrong copy (or worse, deleted the right copy) of a file. Lost, overwritten or deleted files are another common and often panicked request. Luckily, most business environments employ a network backup system for servers. These requests should hopefully be remedied by searching for the latest backup of a user’s computer and restoring the file to its original source.
- Slow PC
Internet connections, web meetings, large programs, and opening numerous programs at once can all contribute to a slower computer. Still, this remains a common grievance from computer users. By checking the server connectivity and pinpointing connection speeds, the actual speed on the network can be estimated. The solution to these types of problems can range from simple solutions such as defragmenting a hard drive or deleting old caches, to more costly solutions like upgrading a user’s virtual memory.
Brett Jacobs covers business technology topics, offering advice to IT decision makers. When it comes to help desk outsourcing, he recommends the services from Dataprise.
Article source: https://articlebiz.comRate article
Article comments
Related articles
- From Planning To Leadership: The Strategic Role Of Marketing Managers In Modern Businesses
- How To Choose The Right Plastic Material For Your Injection Moulding Project
- Why Italian Cinema Still Resonates Globally.
- Essential Tools And Software For Every Stage Of Music Production
- The True Cost Of Ownership: Maintenance, Insurance, And Depreciation For Luxury Vs Budget Cars
- Upgrade Your Interiors with Cheap Hygienic Wall Cladding
- 3 Baseball Hitting Drills to Improve Your Swing
- Pier Paolo Pasolini’s Radical Vision.
- Is Mold Making You Sick? What Jacksonville Residents Need to Know
- The Future of Coaching: Using Data and Analytics in Sports
- Modern Minimalist Home Office Design Ideas
- Art in Home Design: How to Elevate Your Space with Artistic Flair
- The Commedia All’Italiana Phenomenon.
- Struggling with Daily Tasks? First Watch Home Care Offers the Support You Need
- How Can You Bring Vintage Glamour Home with Fehmi Lights' Antique Chandeliers?
- When to Repair Vs Replace: Making Smart Decisions About Your Home's Locks
- Do You Need An Architect For An Extension?
- Understanding the Purpose of Metatarsal Pads
- The Next Luxury Housing Train Stops in Thompson's Station Tennessee
- The Role of Religion in Italian Film.
- Refined Rustic: Elevating the Vintage Modern Farmhouse
- Create a Buddha Zen Spa Bathroom: A Sacred Space for Stillness and Serenity
- Portrait of Depression - The Old Guitarist
- How First Watch Home Care Supports Families with Alzheimer’s and Dementia Care
- Women in MBA: Breaking Barriers and Building Empires in India
- True Grit: John Wayne’s Defining Role in the Western Genre.
- Treating Chilblains: Tips for Relief
- Baseball History
- Choosing the Best Wholesale Magnetic Lashes Supplier: 5 Things to Know
- Bullying and Your Teen's Reaction