Five Tips to Always Avoid in Sales – Words You Use Are Important
- Author Len D'innocenzo
- Published December 14, 2010
- Word count 363
Prospects and customers alike will judge you by the words you use when you speak. E-mail, instant messaging, tweeting and text messaging have reduced our vocabulary to slightly above a second grade level. Don’t fall into that trap when you speak or write. Below are five tips you should always avoid when interacting with customers and prospects.
- Eliminate the grunts: Um and Ah and Uh!
Be comfortable with the silence and resume speaking when the thought is there. People who use um to illustrate their thought process may appear less sure and less knowledgeable. Just relax, pause and let your next comment come into your head. You don’t have to fill the silence while you formulate your next comment with one of these irritating grunts.
- Sorta, kinda, shoulda – what?
These words make you sound unsure of your ideas. Casual language sounds unprofessional and sends the wrong message. Be clear with what you say. Use proper language and avoid these made up words. You don’t come across as a professional when you hesitate.
- Avoid absolutes.
When you use absolutes, you are asking to be proved wrong. Never say never and never say always. Substitute often for always and rarely for never. Use absolutes sparingly.
- Avoid slang or rough phrases.
Avoid using slang like ain’t, any profanity or rough phrases like that sucks. They make you sound very unprofessional and present the wrong image. You’re not in the locker room or the playing field. Clean up your language and find another way to say what you mean.
- Stop the hard sell.
Ending each thought with Okay, You know or You know what I mean? comes across as the hard sell and are especially annoying. People who abuse these phrases are often seeking support for poorly explained ideas. Instead just pause and allow your listener to digest what you just said.
A good exercise to see if you are using words correctly is to record a few conversations and play them back. The recorded session will provide you with all the information you need to evaluate what – if anything – you should do to sound more professional. Good luck and good selling.
Len D’Innocenzo and Jack Cullen are co-founders of Corporate Sales Coaches, LLC. Each has over twenty years experience as sales and customer service management executives. They are featured speakers, course developers and facilitators, and authors of two books. For more information, contact 215-493-2465 or 678-341-9051 or visit our website at http://www.corporatesalescoaches.com.
Article source: https://articlebiz.comRate article
Article comments
There are no posted comments.
Related articles
- Office Cleaning Services
- A Comprehensive Guide on Car Key Fob Replacement
- Architectural outsourcing in the USA
- Overseas Student Health Insurance in Australia
- How I started to sell glass jars
- Understanding Back Office Support: A Vital Cog in the Business Machinery
- Buy Verified Cash App Account - 100% Safe, Access from USA
- Miami's Housing Market: Sunshine and Stats, with a Side of Uncertainty
- Navigating Global Trade: A Beginner's Guide to Finding Reliable Importer Data
- Expert Garage Door and Gate Repair and Installation in Redmond: Keeping Your Access Secure
- Discover Unmatched Quality and Service with Great Value Garage: Tacoma largest Garage Door Company chooses you.
- Grow And Market Your Solar Services Business
- Best Business Electricity Rates and Suppliers for SMEs
- AYA Real Estate
- Get Your Garage Door Back on Track: Expert Repair & Installation in Ruston
- Invest in Safety & Smart Home Integration: Garage Door Sensor Installation for Redmond & Mercer Island
- Decoding the Costs: Is Air Conditioning Expensive to Run?"
- Unlocking Opportunities: Exploring the World of Paidwork Platform
- Choose Cost-Effective Motorcycle Accessories from taobao
- How to Keep Your Garage Running Smoothly In Redmond and Mercer Island Service Offers Repair Services.
- All Star Carpet and Tiles of the Treasure Coast Florida
- Consider Professional Expert Assistance in Garage Door Repair For Your Home
- Choosing The Best Hose Reels
- Garage door installation and maintenance tips
- Choosing Excellence: 5 Tips to Find the Best Garage Door Repair Service in Kirkland – Kiki Garage Door
- Elevate Your Business Efficiency with GTH Cloud 365: Microsoft SharePoint Development Consulting
- Great Value Garage Doors Tacoma WA: Elevate Your Home with Quality and Affordability
- Kesari Mobile: Your Ultimate Destination for Top-notch Mobile Phones in Jaipur
- Customer Service - A 2024 Business Resolution
- The Best Interior Design in Orlando