Franchise Business Style and Communication
- Author Jane Doe
- Published February 7, 2011
- Word count 426
For any franchise business to operate effectively, it is imperative that clear and concise communication be a priority. Therefore, communication between people where each is speaking from their own separate style of communication can lead to misunderstandings, hurt feelings and problems that affect the desired out come. Each individual’s own style is determined from his or her own values, experiences, perceptions, insights and feelings.
When selecting a person to be a franchisee for your business you obviously want the top performer, the one who knows how to communicate effectively with their employees and who also "speaks’ in the same communication style as your business. Consistency in communication is part and parcel of your branding.
Most misunderstandings can be avoided by learning how people communicate. Franchisee assessments should include an understanding of a person’s style and approach to a problem, for misunderstandings can lead to serious consequences. Knowing what causes communication misunderstandings and how to prevent them, gives both the franchisee and the franchise business power in doing the best possible job.
In communicating, it is important to know just how a person processes information. Experience can affect how a comment is interpreted. Research regarding people’s communication styles shows that different personalities have different languages and different ways of communicating with others.
Richard Heyman wrote about the effects of misunderstanding in
"Why Didn’t You Say That in the First Place?"
*Misunderstanding wastes time and money by causing reworking and reworking.
*Misunderstanding consumes valuable time, which can make projects go over budget.
*Employees who don’t understand their job responsibilities waste their time and the company’s time.
*Attendees who don’t understand a meeting’s purpose cost time and money.
*Written documents, such as policy statements or even emails that are misunderstood cost time and money to fix.
When a franchise business knows the different styles and categories of the way people communicate, they can then not only hire the people who best fit into the necessary categories for that particular franchise but also offer on-going education and training for employees. Understanding one’s own style as well others in the work place can be liberating and unlock previously closed doors to resolving problems.
It is important for any franchisee assessment to understand the various communication styles. A company that accesses this area in franchisee profiling, is NoodleMetrics. ( http://www.noodlemetrics.com/Noodle-Metrics-Dimensions-of-Compatibility.html )
Being able to have these assessments made ahead of time could save your franchise both valuable time and money and make a very positive difference to your bottom line.
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