An IT help desk is…

A: Your companies front line warriors to fight against technological issues are found residing on the help desk.

B: Best managed and maintained with high powered help desk management software.

C: Your very first line of defense against network configuration management issues.

You’re not being graded for this question. Fact is when it comes to network monitoring all of the above are true no matter if you are dealing with network configuration management concerns, TFTP, network monitoring issues or any of a number of other areas that are directly supported from an IT help desk.

Understanding why help desk management software should be highly considered within your company might not be as crystal clear as the other points. That is why we are going to explore a bit more in-depth why help desk management software is indeed a vitally important part of your IT help desk solution.

Network Monitoring

Network Configuration Management

TFTP

Your help desk team is often involved with network monitoring and management strategies arcoues your network. Help desk management software allows for up-to-date information, recorded history of past issues and concerns, a tracking and routing interface for enhanced communication and a great deal more. It has been said that letting a tool do the work is the sign of a good tradesmen, this is true within the world of technology too. While manual processes are possible, automating simple tasks and requests brings more power and ability to the team thus increasing the efficiency of your entire organization.

With a more efficient help desk team members are able to take on more responsibilities (like TFTP concerns) that they would otherwise not be able to manage. Having more responsibility allows other IT members to refocus their energies and abilities to important topics within their own disciplines.

Simply put, help desk management software is a boon to an IT help desk.