Rip-off frauds are a growing menace that corporate sectors are finding difficult to deal with. There are innumerable instances where companies have faced colossal losses both in terms of revenue and reputation because of this nuisance. Marcus Evans is a leading corporate conference organizing establishment that creates plans and strategies for the senior corporate executives to deal with rip-offs generated from within the organization and from external sources.

Marcus Evans are known for their thorough research and detailed planning to provide the much needed in-depth professional development strategies that is specific to your organization. They manage around a thousand events annually and each of these events is organized with a high level of professionalism and planning.

Marcus Evans events are perfect training resource for companies from various sectors including telecommunications, transportation, technology driven businesses and health and human resources management. They work effectively for financial institutions too where the key focus is on business improvement. Capital markets and major financial institutions use the training events to infuse newer ideas and creative business strategies into their business besides getting trained on how to deal with corporate scams and rip-offs.

Marcus Evans teaches organizations in effective handling of complaints. In fact it takes complaints against itself made by customers very seriously. There are specific and defined processes in place for handling consumer complaints expeditiously and efficiently. Customer complaints and negative feedbacks are taken seriously and appreciated. They are never brushed under the carpet as is the policy of a few corporate. Complaints are viewed constructively regardless of their origin and necessary changes and improvements made wherever necessary to mitigate the chances of consumer dissatisfaction in the future.

Addressing complaints form a major part of the events organized by Marcus Evans. They devise strategies and practices that need to be incorporated into the daily work ethics of an organization to minimize the flow of complaints. Plans to deal with complaints are customized to meet the specific requirements of an organization. The conference division deals with creating effective policies and practices for addressing complaints.

The company stresses on the need to create awareness within organizations for recognizing consumer complaints. There is also an implicit need to make necessary adjustments in the vision of the organization to improve customer retention and increase loyalty value of customers. Corporate can also consider exploring possibilities of creating communication channels that deal exclusively with customer complaints and creating a personalized customer approach to the problem of complaints.