Should you implement an Employee Assistance Program at your organisation?


  • Author Tommy Lee Costa
  • Published August 16, 2022
  • Word count 248

To say the last couple of years have been tough for businesses is an understatement. Many organisations are struggling where they previously thrived. But it isn't just companies that are being affected - spare a thought for your employees too.

Your team is your most valuable asset. If they aren't performing, then neither is your organisation. Of course, human beings are infinitely more complex than a computer or piece of software - performing "maintenance" on your team isn't as straightforward as swapping out a printer cartridge or replacing a problem part. This is especially true when it comes to mental health.

Luckily, this is where an Employee Assistance Program comes into the picture.

An EAP is essentially an on-demand counselling service designed for the needs of companies.Delivered by accredited psychologists, EAPs are designed to provide employees with personalised and confidential counselling and psychology whenever they experience mental health issues of any kind, be it relationship, personal, grief, stress, or family-related. They are provided by external organisations and while the payment system can depend on who you contract your EAP to, they are typically provided at no or heavily-reduced cost to emplyoyees to encourage usage.

A workplace EAP can help employees:

  • Adjust to changes

  • Manage stress and work/life balance challenges

  • Resolve interpersonal conflicts in the workplace

  • Deal with relationship and family issues

  • Cope with depression and anxiety

  • With substance abuse

All of which can directly translate into improved productivity, reduced absenteeism, higher motivation, and improved staff retention.

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