Top 4 Questions Offshore Outsourcing Clients Need to Ask Vendors in India!

BusinessMarketing & Advertising

  • Author Neil Jackson
  • Published January 15, 2008
  • Word count 505

Offshore Outsourcing Clients looking towards India for cost-effective and quality oriented business models need to look past basic cost-cuts and sops offered by Indian offshoring service providers and concentrate on the ultimate and measurable ROI figures besides best practices honored by the companies.

A look at current choices for affordable transmigration of business models that offshore outsourcing clients can consider for continuity of business operations and expansion: while the leading offshore outsourcing clients are serviced by countries like India, China, Canada, Mexico, South Africa, Ireland, Russia and the Philippines, these are continually being challenged by newcomers to the offshoring industry, such as Brazil, the Caribbean region, Malaysia, Bangladesh, Korea, and Sri Lanka.

Reasons why India is leading in current offshoring market: offshore outsourcing client advantages when choosing India for delegating business functions. India has been riding the constant wave of successful, cost-effective and consistent quality of service providers that meet offshoring needs in the IT and Finance sectors since the early 1980’s, but since then has diligently converted masses of others from varied industries to avail its rich talent pool of other qualified workforce too. Thus, a proven track record and discretionary handling of client relationships by established Indian IT service companies cleared the way for other industries such as banking, legal, medical and education fields to offer favorable wage differentials and their high-quality, English-speaking talent pool to the offshore business owner keen to be a part of India's emerging power as a global outsourcing center.

Besides the above, India has been a preferred outsourcing hub for offshore outsourcing clients looking for more than simply tech-support as there is a lot more to the Indian shores apart from the fact that it generates 200,000-250,000 engineering and computer science graduates as well as 2 million other graduates, typically the majority of whom have good communication skills in English. Now, it shouldn’t come as a surprise then that a NASSCOM-McKinsey report puts India's business process outsourcing (BPO) industry growth levels to beyond the $21 billion by 2008!

However, even with all these great incentives offered by India, there are some guidelines that are necessary to follow in the vendor selection phase so that offshore outsourcing clients get to make a wise choice. Here are some pointers from www.eupath.com, your India offshoring services provider focusing on serving you better:

First decide on the country you wish to outsource to and then have a tentative list of vendors before you, based on the business models they offer and their competitive pricing.

Ask of each how much their experience is (how many projects have they completed?) and their core capabilities.

Ask your chosen vendor, what are your technological capabilities?

Vendors should be able to satisfactorily answer, what their development methodology is.

Also enquire about security issues like how do they ensure client confidentiality and what kind of protected infrastructure do they have in place.

If you are unsatisfied by their answer, drop a line to info@eupath.com and the leaders in the offshoring business will show you the way!

for more information: http://eupath.com,

leave your feed back here: http://forum.eupath.com

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Priyanka Agarwal
Priyanka Agarwal · 15 years ago
Hi, This is Priyanka Agarwal from P & V Communications,We are kolkata (India)based Ites/Bpo company.As we are seeking for help in regards to sign few contracts for voice and non voice projects. Please send us the details of any voice or non voice projects asap. We will be glad to work with you if you give us the chance. Thanks and regards, Priyanka. +91 9836829259

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