Good customer service consists of several things that combine to make the ideal customer service experience. Following are few things which help in delivering customer service with 'great client and customer relationship'.

• Make sure that the people answering the phone should be trained extensively.

• Make sure that customer services representatives have the power to fix most of the queries up to 90% of problems without getting in touch with Supervisor or Manager.

• Make available phone service # 24/7 Hrs.

• Treat you customer care support staff like gold. If they're happy, and feel well taken care of, it comes through in their interactions with customers.

• Avoid expressions like 'you must', 'you should', 'you have to' when talking to the customer - they don't have to do anything unless it's take their business elsewhere!

• Listen your speech carefully and then cut out, 'crutch words' - words which mean nothing, but which we commonly use as padding like 'basically', 'actually', 'you know', 'sort of' and of course the dreaded 'at the end of the day'! These words not only incredibly irritating when used repeatedly, but also make you unprofessional. It is very important to put away all distractions and listen to the customer carefully and if possible then writ down notes. A good customer service representative doesn't to ask the same question more repeatedly. Asking same question irritate the customer.

• Don't forget to say thank you and don't take customers for granted. You can express appreciation in all kinds of ways, from verbally to a quick note.

As, customer care representatives are directly connect to the customers to give them Call Center Services, so they play very important role in delivering good customer services. The way customer care representative sounds when speaking to a customer will directly affect the way the customer speaks to them in return. Good customer care representative addresses the customer respectfully and never raises his or her voice.

A customer care agents should never try to talk over a customer, nor should they raise their voice if the customer begins to get louder. No matter who seems to win a shouting match between a customer and a representative. I hope above things will help you to develop and maintain good relationships with your customers.