Author's articles

Conflict Resolution and Workplace Mediation - How to Mediate Workplace Conflict Without Getting Caught In The Crossfire

By Paul Endress · 14 years ago

Workplace mediation can be tricky. When you are called upon to mediate a conflict in the workplace, you are entering a potential danger zone because if there isn’t a successful outcome, the parties may end ...

Conflict Management Training - 5 Important Things To Look For When Choosing A Program And Trainer

By Paul Endress · 14 years ago

When I conduct my live two-day seminar, one of the biggest challenges is to provide quality conflict management training without having real conflict to practice with. Indeed, if we had real conflict erupting, it would ...

Conflict Resolution - Managing Difficult People

By Paul Endress · 14 years ago

One of the most frequent questions that I am asked is "how do I manage difficult people?" In this short article I’m going to my reveal three-step process for managing difficult people; but before I ...

Managing Conflict versus Conflict Resolution - How to Manage Conflict When It Can't Be Resolved

By Paul Endress · 14 years ago

Because all conflict cannot be resolved, sometimes the conflict needs to be constrained and managed to limit its intensity, and to prevent it from causing consequences that are unacceptable to those involved. Conflict may also ...

Conflict Resolution Handbook - Chapter 1 - What Is Conflict?

By Paul Endress · 14 years ago

Chapter 1 – What Is Conflict? "I can’t stand it when you do that." "That’s my parking space, I was here first." "It’s just not fair; the boss always presents my ideas as his." These ...

Personality Conflict Resolution - A Practical Approach To Resolving Personality Conflicts

By Paul Endress · 14 years ago

One of the twelve major causes of conflict is conflict between personalities. In this article I’ll briefly explain the four major personality types and reveal where the natural areas of disagreement are and give you ...

Conflict Resolution Training - How to Get the Most Out Of Attending A Conflict Resolution Workshop

By Paul Endress · 14 years ago

Attending a well designed conflict resolution workshop can be a beneficial experience for you and your organization. Companies may hesitate to make the investment in time and money that is required to attend a high ...

Conflict Resolution - 3 Common Myths About Resolving Conflict

By Paul Endress · 14 years ago

Myth #1 - Every conflict can be resolved. When I conduct a conflict resolution seminar, I ask my class whether they believe that every conflict can be resolved, and a show of hands usually indicates ...