It happened again. A client came to me about doing a new direct mail campaign and said, "We need to start thinking outside the box." The problem is that most people don't really get what outside the box means and they tend to use this phrase either out of frustration of not having an immediate answer to why their marketing efforts have been sub-par, or as a way of covering the fact that they are simply lost and don't know how to approach their marketing needs.

The non-existent box as explained in The Matrix…

Boy: Do not try and bend the spoon. That's impossible. Instead only try to realize the truth.

Neo: What truth?

Boy: There is no spoon.

Neo: There is no spoon?

Boy: Then you'll see that it is not the spoon that bends, it is only yourself.

Thinking outside the box requires a willingness to take new perspectives and to create value in new ways. The problem is that people tend to approach this without looking inside first. The results are generally off-the-wall ideas that get everyone excited but miss the mark and are really little more than a gimmick. So instead, let's try focusing on who we are, where we fit in, and how we relate to our intended audience…

• What is our key opportunity?

• Who is our target audience?

• Where do we want to be?

• How do we get there?

• What is our primary consumer benefit?

• What should the consumer's net impression be?

• What support do we have?

• What are the mandatory facts that we must communicate?

• How do we want the consumer to respond?

Thinking outside the box creates a separation between our brand and our audience. Just as Neo must become one with the spoon, you must become one with your brand. Once you've done that, you begin to realize that there is no box and that your brand can interact freely with your audience. You will development more creative — and more effective — ideas to bend your marketing in the right direction.