False alarms, both residential and commercial, happen almost on a daily basis for a multitude of reasons. Public agencies waste precious time and resources responding to false alarms which often number more than 90% higher than genuine alarms. FAMS – False Alarm Management Solution is a software solution that has been designed and developed for these public agencies that have been struggling with this problem. FAMS comes packed with state-of-the-art technology as well as implementation facilities and reliable resources for its operations. The solution does not require upfront payments or dedicated personnel from the agencies. Many companies within the US have endorsed the FAMS solution and expressed great satisfaction with the services provided.

The last decade saw a number of security companies expanding their client base for alarm systems. However, with up to 95% false alarms, this proved disastrous for police and fire departments that have to respond to these alarms. New measures were introduced to curtail and penalize the perpetrators of false alarms, however, enforcing these measures brought on new costs and required additional resource allocation. The FAMS system was incorporated in several cities to address these problems and ensure a reduction in the false alarm rates. The FAMS system efficiently manages these false alarms and collects alarm license fees and penalties charged to violators of the alarm ordinance. It also educates citizens and organizations on the proper use of their alarm systems.

The solution has been designed and developed by PMAM Corporation based in Irving, Texas. They are also responsible for the implementation and management of the software. The solution uses a web-based alarm management software giving unlimited access to the different user groups 24 hours a day. For public safety administrators, the solution ensures that legal and functional requirements of local governments are adhered to. The FAMS system generates invoices, false alarms listing, notifications on bill payments and reports on violations of alarm ordinances. Customized reports can also be generated as per specific requirements of a particular city or public agency. Public Safety officers can also benefit from the FAMS system with access to logs of enforcement actions and historical accounts related to each alarm owner available in their mobile units. This can help them make informed decisions on whether alarm violators should be fined or can be let off with a warning.

FAMS gives alarm owners online access to all their alarm-related information. New owners can get educated on the proper use of alarm systems, register their alarms and pay for their alarm license online. Alarm owners can also pay their renewal fees as well as penalties online. Regulating the use of alarm systems ensures timely responses and reduced costs. PMAM manages all operations of the system and collection of license fees and penalties. Incorporating the FAMS system effectively reduces city costs and helps public agencies execute their responsibilities more optimally.