The onset of call centers in India almost a decade ago has completely changed the way Indian youth thinks, behaves or lives. The coming up of innumerable KPOs and BPOs in India, both international and domestic, has made them more self conscious and financially aware. Call center jobs have become a major source of income for youngsters and they are readily accepting career opportunities available in this industry.

Two Categories of Call Centers: Inbound and Outbound

Inbound call centers are customer oriented and are dedicated to handling customer queries. Multi national companies have established their call centers in India. This process of customer service is generally voice based. Companies invest money in training the workforce by imparting product knowledge, voice modulation training, and introduction to their culture. These BPOs work 24x7 to resolve customer complaints or to spread out information and other things.

Outbound call centers are aimed at selling the product and earning more profits from the business. The workforce needs to understand in detail the offered products and services to get in more customers for the company. Extensive training is thus given for this voice based process to make employees deal intelligently with unfamiliar situations with patience.

How do call centers work?

Call centers can be called typical service centers that look into the problems of customers while offering new deals and services to them. Call centers are equipped with sufficient telecom and internet facilities and provide voice as well as web based information to the customers. They meet the needs of both domestic and international customers and are helpful in almost all kinds of industries. Call centers offer services to sectors like banking, travel and tourism, utilities, pharmaceuticals, etc aiding in credit collections, customer service, market research, order desk, etc.

The most luring feature of jobs at call centers is that they usually hire freshers or inexperienced graduates. The trainers and seniors at the company familiarize these hires to company’s ways of working, the culture and other things. Salaries paid are high and there are many other facilities like meals, pick and drop, etc available ultimately attracting graduates from within and outside the city. Call centers even offer motivational activities in order to retain the employees for long as a lot of investment is made on them. Career in call centers can even be considered as a long term option as with experience, graduates reach managerial levels from executive or associate levels earning huge compensations.

Call Center Jobs require

Call centers as a career choice ideally suit graduates just out of college as they get good job opportunities and salaries to keep them for long. Also, call centers do not lay much emphasis on academic qualifications rather are more keen on hiring candidates with good communication skills. Since call centers work for international customers, candidates must be good at spoken and written English. They generally hire people with basic computer knowledge, high confidence, presence of mind and excellent communication skills. You only need to have a smart and confident personality with abilities to communicate and rest they will polish your skills to make you perfectly suitable for the job.

Where to look for a Call Center Job?

The newspapers, job portals and company websites carry the advertisements of vacancies in call centers. The business of call centre has become very huge and is greatly influencing all the sectors. It has become a source of pocket money for the young crowd and investment for various industries now. Youth is becoming more independent and career oriented with the coming up call centers.

Working at Call Centers

There is generally a lot of work pressure in the call center industry. Also, the shifts are irregular and night shifts are mandatory. The reason for this is that they majorly entertain US and UK clients and so workload is more at night. Though it has a flip side but they offer a number of facilities, incentives and other perks to make up for it.

Working at call centers can be a viable career option as the industry is vast and keeps growing. Cities like Noida, Hyderabad, Gurgaon, Bangalore, etc have in fact become Indian hubs of call centers.