Basics of Email Etiquette
- Author Lydia Quinn
- Published August 3, 2009
- Word count 449
While writing an email, you should write in the manner so that the customer finds you trustworthy and confident in working with you. Mentioned below are some basics of email etiquette:
Subject is a field which is the first thing seen by the customer, looking at it the customer determines whether he wants to open the mail or not. Typing errors, too short messages or all capital letters can give the impression that the mail is a spam.
Level of Formality
You should first analyze your business relationship with your customer before deciding on the level of formality. If your relations are totally formal and nothing personal, then the email should be extremely formal and so on. Don't get too personal or friendly with new business associates via email, this can cause people to think you are unprofessional.
Once again, judging your level of relationship you should decide how to address the client. If you are mailing him for the first time, then you should address them with Hello Mr. John, Hello Dr. Paul or Dear Anna.
TO:, From:, BCC, Cc fields
In the TO: field, write he full name of the person you are sending to as formal like Paul B. Smith. In the FROM: field, write your full name like Anna A. Jones not as anna a jones. BCc: this is used when the same message is being conveyed to a group of people who have never been in any business association before and you wish to keep the other email addresses private from one another. Cc: this is used to convey the same message to people who are a part of either the same or some other business association before.
Avoid formatting in your business mail. Do not use extraneous fonts. The more formatting you do, the more chance you have of the mail being labeled as a spam. Try not to use bold, italics or underlined very much.
Do not send large attachments, or if they must be sent, consider uploading the attachment to a service like YouSendIt and providing them a link to download the file at their leisure instead of forcing them to download the file when they get the email. You'll also want to consider if the person has the proper software to view or run the attachment. Provide details on what is needed to view or run the attachment, if needed.
Shorten Your Replies
Your replies should be short, to the point and courteous. Prolonged conversations tend to create misunderstandings.
Short Signature files
Your signature should not be more than 6 lines. It should contain your company name, slogan, phone number, web site address and physical address.
Paramount Training and Development offers Perth courses, programs and services in Perth, Australia, including employee training, group training, sales training and workshops. Visit us at: http://www.paramounttraining.com.au/Article source: http://articlebiz.com
There are no posted comments.
- Optimize and protect your business email workflows
- 5 Quick Tips to Resolve POGO Games Not working and Sign in issue
- How to Earn Money from Email Marketing. Email Marketing for Beginners:
- How to Make Custom Personal Or Business Mail Logos?
- Best Gmail Backup Tool Review
- Powerful business email with MDaemon Messaging Server
- Email Marketing By Spoken Communication
- MDaemon Messaging Server - a business email server for Windows
- How to Reinstall AOL Desktop Gold
- Avaya Users Email List - Avaya Users Mailing Data - B2B Technology Lists
- Autodesk Users Email List - Buy AutoDesk User List - B2B Technology Lists
- Actuate Users Email List - Actuate Users Mailing List - B2B Technology Lists
- Email etiquette nightmares we could all do without
- Microsoft Outlook problems like freezing, corrupt PST, Profile, Add-in, and so forth
- Print to Mail Automation for Corporate Businesses.
- Get Reliable Solution to Wipe Out Hiccups Related To Hotmail
- B2B Mailing List | B2B Email List | B2B Data List-B2B Leo
- VMware Users Email List-B2B Leo
- How to Download AOL Desktop Gold?
- Automail: Commercial Printing, Mailroom Automation, and Beyond
- Why Disaster Recovery Solutions is Unavoidable?
- E-delivery is the Green Step to Business Success
- How important is Automail System for B2B Communications?
- How to prevent e-mail attacks
- Can social media replace email marketing?
- QuickLock - A Disruptive New Office Technology?
- Don’t Let Your Email Ruin Your Chances: Professional Email Etiquette
- Top 5 Email Marketing Strategies
- Increasing Email Productivity with Gmail Filters
- 7 Subject Line Tricks to Get Your Emails Opened